https://nor-lea.org/rural-new-mexico-healthcare daily 0.75 2024-02-26 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1572534189130-T8RDVTCUTX1E3VIGXD72/shutterstock_397741318.jpg Nor-Lea Hospital District https://nor-lea.org/rural-new-mexico-healthcare/2019/10/31/rural-new-mexico-patients-deserve-the-right-surprise-medical-billing-solution monthly 0.5 2024-02-27 https://nor-lea.org/media-meeting daily 0.75 2024-02-26 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1451937232661-4VO2P5AKVYRQZB69T2ZY/-Nor+Lea+Clinic+69.jpg Nor-Lea Hospital District https://nor-lea.org/media-meeting/2024/2/26/media-meeting-podcast-feat-david-shaw-ceo-administrator-at-nor-lea-hospital-district monthly 0.5 2024-02-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/8c7a154d-651d-481c-b05d-e596474980a5/Main+Entrance.jpg Nor-Lea Hospital District - Media Meeting Podcast feat. 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the way you tell your story online can make all the difference. https://nor-lea.org/plumbing-construction daily 0.75 2024-04-05 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1442602422717-6N0UFES4N4RKFPZSKBG6/Nor+Lea+Clinic+69.jpg Nor-Lea Hospital District https://nor-lea.org/plumbing-construction/2024/4/5/plumbing-amp-construction-update monthly 0.5 2024-04-05 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e01959f6-1188-4f7e-8508-bfb62189906f/Screenshot+2024-03-13+163447.png Nor-Lea Hospital District - Plumbing & Construction Update - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://nor-lea.org/boardwalk-concrete daily 0.75 2024-04-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1442602422717-6N0UFES4N4RKFPZSKBG6/Nor+Lea+Clinic+69.jpg Nor-Lea Hospital District https://nor-lea.org/boardwalk-concrete/2024/4/23/boardwalk-updateconcrete-pour monthly 0.5 2024-04-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e01959f6-1188-4f7e-8508-bfb62189906f/Screenshot+2024-03-13+163447.png Nor-Lea Hospital District - Boardwalk Update/Concrete Pour - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/effd0690-297d-494d-a8d2-19e9991cb4e7/Closed+Offices.jpg Nor-Lea Hospital District - Boardwalk Update/Concrete Pour - Make it stand out Closed Offices Map https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e0f75129-7c3a-40e4-b284-dac65bb4e51e/Emergency+Routing.jpg Nor-Lea Hospital District - Boardwalk Update/Concrete Pour - Make it stand out Emergency Routing map https://nor-lea.org/welcome-coo daily 0.75 2024-07-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1442602422717-6N0UFES4N4RKFPZSKBG6/Nor+Lea+Clinic+69.jpg CEO & Construction Upates https://nor-lea.org/welcome-coo/2024/7/3/welcome-bryan-welch-new-coo monthly 0.5 2024-07-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/04243182-5f56-4149-a82b-7fbc59880eee/image001.png CEO & Construction Upates - Welcome Bryan Welch, New COO - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/977e4cf9-e0bf-442b-a21d-b85aceb9af72/david_sig.png CEO & Construction Upates - Welcome Bryan Welch, New COO - Make it stand out David shaw, CEO/ADMINISTRATOR https://nor-lea.org/baldridge-visit daily 0.75 2025-03-25 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1696022232040-MN7INAOJUOV43DKF5AEU/NLCC_entrance+%281%29.jpg CEO & Construction Updates https://nor-lea.org/baldridge-visit/2024/7/31/baldridge-on-site-visit monthly 0.5 2024-07-31 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/977e4cf9-e0bf-442b-a21d-b85aceb9af72/david_sig.png CEO & Construction Updates - Baldridge On-Site Visit - Make it stand out David shaw, ceo/administrator https://nor-lea.org/new-blog-1 daily 0.75 2025-03-25 https://nor-lea.org/new-page daily 1.0 2025-10-08 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1455299762214-GMTVOR6QVP5WXYHWX2PW/Zia.jpg Nor-Lea Hospital District https://nor-lea.org/centersservices daily 0.75 2026-05-27 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1458930888208-ZE47N1J77X9RZDD29IPG/for+web.jpg Centers & Services https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1460390088177-IZTGTNWR7OZN82H5YYZB/image-asset.jpeg Centers & Services https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1459806221735-U63O02EQQ6JCDGELA49G/image-asset.jpeg Centers & Services 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https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1478099002478-DQPVMXA98ELA7HTA5RTQ/image-asset.jpeg Lovington Medical Clinic https://nor-lea.org/publicnotices daily 0.75 2026-05-22 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1680119419759-ENUJVKDXKW72R61LPWK4/NLCC_entrance+%282%29.jpg Public Notices https://nor-lea.org/terri-langford daily 0.75 2026-05-20 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679414854879-46LRNDK5KDJK732EYUQZ/shutterstock_1524982148.jpg Behavioral Health https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/6d8e8b5e-ceb6-4462-bdba-e50ba7520c3b/Langford_Terri_01.jpg Behavioral Health https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/2be9d9ac-b06d-4b00-8096-cff597e9ec28/Terri_Langford_resignation_notice_0426x2.jpg Behavioral Health - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://nor-lea.org/ayyappa-duba daily 0.75 2025-08-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679521224874-P9G381NNNL5GLCR3268B/shutterstock_1524982148.jpg Rheumatology https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/a8b1643c-203e-4673-927d-7e1cedb22b7f/Duba-3.jpg Rheumatology https://nor-lea.org/bramara-godasi daily 0.75 2025-09-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1680111102181-3LV6SFG1NNQIMP16KLOF/shutterstock_1524982148.jpg Endocrinology https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/10c93318-3807-44cd-9063-e2fccfbdef34/Godasi_Bramara.jpg Endocrinology https://nor-lea.org/ashley-spencer daily 0.75 2025-08-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1680549162577-JZI6YP9XIXJYQMSBBQKX/HP.jpg Heritage Program https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1503589868263-92HAFFORQRKNM1KLB0JH/Spencer+A_.jpg Heritage Program https://nor-lea.org/marco-maldonado daily 0.75 2026-01-07 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679339150736-FEVBU5CN8HYQ8E7Z9B20/NLCC_entrance+%282%29.jpg Lovington Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e7259db3-5489-4f65-8af6-54390ae2bf46/Maldonado_Marco_2.jpg Lovington Medical Clinic https://nor-lea.org/stephanie-wilks daily 0.75 2025-10-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679337316542-8O8PTLVFDOHKHTDFWD68/IMG_5086.JPG Tatum Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/f3a18172-d625-4d39-be51-a01e0c7d66b8/Wilks_Stephanie_03.jpg Tatum Medical Clinic https://nor-lea.org/brandi-tedder daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679339575466-PHBGQ0IJQKQUW2I9J871/NLCC_entrance+%282%29.jpg Lovington Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1512595671577-80JYXMZJ49MFSLQ38JM5/Tedder_Brandi__02.jpg Lovington Medical Clinic https://nor-lea.org/corporate-wellness daily 0.75 2026-05-05 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1666905931533-4XOGREIOB7EROONH1LWY/shutterstock_2208512387.jpg Corporate Wellness https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/dbfcd686-5385-47a2-aa67-ebf4fa57c639/Corporate_wellness_logo_horizontal1.jpg Corporate Wellness - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://nor-lea.org/20180130rmvv1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517329134712-XZS15IH38H1XT10ZZPUM/shutterstock_605209094.jpg Mission, Vision, Values https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517329397939-SX7PC24WD9VZC9AHRNEQ/E2-EL-on+white.png Mission, Vision, Values https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517330120892-BV7L9MXEQCIBV31EGXDK/icare.png Mission, Vision, Values https://nor-lea.org/20180130tr1801 daily 0.75 2022-11-30 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517339169626-UJ91Y1XLXAQKUR3BK9MO/shutterstock_641775298.jpg Time Reporting https://nor-lea.org/20180130echaic1801 daily 0.75 2018-04-19 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517334236110-T2BULZAMID7UYY1XG8N0/shutterstock_82128271.jpg Emergency Codes, HIPAA, and Infection Control https://nor-lea.org/20180130nlc1801 daily 0.75 2018-09-06 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517337584928-BW9K03HH4UAKDC4MJMLU/shutterstock_344201303.jpg Nor-Lea Culture https://nor-lea.org/20180130a1801 daily 0.75 2018-04-19 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517334485544-K23C3D07XVUWI3BJQD9N/shutterstock_126687887.jpg AIDET https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517331576964-HVGJJALWOTQLQQ2RMSF6/aidet.png AIDET https://nor-lea.org/20180130re1801 daily 0.75 2018-04-19 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517332985991-G1ZFFCUL17C2Z1O1HGM4/shutterstock_20667490.jpg Empathy https://nor-lea.org/20180130daah1801 daily 0.75 2018-10-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1524149114315-E3EVQG1FAC3A9ILIP3OA/IMG_4156.JPG Dietary Access and Hours https://nor-lea.org/20180130ric1801 daily 0.75 2025-06-19 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517342196146-RA4GV91UQ7WWW8T398XV/shutterstock_158376803.jpg Important Contacts https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517342444645-9ASS1X4AMGZ6FIXEC2F3/Carver_Ronald+Chad.jpg Important Contacts CHAD CARVER, M.D. Emergency Room / Trauma Director chad.carver@nlgh.org (575) 396-6611 ext. 1569 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517342558521-UCJ1BJMQ36M949IZMEQG/Karnati_Bharath.jpg Important Contacts BHARATH KARNATI, M.D. Hospitalist / Medical Director BHARATH.KARNATI@nlgh.org (484) 223-6902 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517342762702-49X6HL12VXRUG3TLAH9D/Sharma_Archna.jpg Important Contacts ARCHNA SHARMA, M.D. Gastroenterologist / Vice CHIEF OF STAFF/Secretary archna.sharma@nlgh.org (703) 919-4872 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/9fb4ec7a-6b50-422c-b85e-0ce7c5ca2ee1/David_Shaw%282024%29.jpg Important Contacts DAVID SHAW CHIEF EXECUTIVE OFFICER david.shaw@nlgh.org (575) 704-7512 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/a894bbba-6a37-4774-85bc-053e3facbf09/BranDee_Savell.jpg Important Contacts BRANDEE SAVELL Chief nursing officer BRANDEE.SAVELL@NLGH.ORG extension: 1231 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/10c23b71-1a5f-478a-a101-fa9f4b200c39/Welch_Bryan-4.jpg Important Contacts patrick welch CHIEF OPERATING OFFICER Patrick.welch@nlgh.org extension: 1202 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/81c1e798-c626-4946-a6ec-ee0f3a83e850/Josue_Rodriguez%282024%29-3+%281%29.jpg Important Contacts - Make it stand out Josue Rodriguez CHief human resource officer josue.rodriguez@NLGH.ORG extension: 2402 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/a374aef8-4d97-44d0-8fe7-355f387114a2/Ronald_Hopkins%282024%29.jpg Important Contacts RONALD HOPKINS, D.O. Chief Medical Officer Ronald.hopkins@nlgh.org (575) 396-6611 ext. 1328 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/4fabd964-2e2e-40a0-aab2-c19bf33d8136/Armitige_Tammy-1.jpg Important Contacts - Make it stand out Tammy armitige chief primary care officer tammy armitige@nlgh.org extension: 2153 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/168d9770-c75b-4afe-8929-bc7e5d14610a/Allyson_Roberts%282024%29-2.jpg Important Contacts ALLYSON ROBERTS CHIEF FINANCIAL OFFICER allyson.roberts@nlgh.org Extension: 2207 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1cf1dbaf-6662-41e5-bf57-fa0fa3bdf4af/Gonzalez_Alex.jpg Important Contacts ALEXANDRA GONZALEZ HUMAN RESOURCES coordinator alexandra.gonzalez@nlgh.org extension: 2401 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/795da7ee-e82e-4ff4-bfe0-541944d04207/SAM+.jpg Important Contacts - Make it stand out samantha fort HUMAN RESOURCES learning and develOPMENT specialist samantha.valenzuela@nlgh.org extension: 2408 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/46e837e8-b7d2-4c3b-87b8-038d52842400/Carrasco_Marisol%28Cropped%29.jpg Important Contacts marisol carrasco HUMAN RESOURCES Generalist marisol.carrasco@nlgh.org extension: 2405 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/f52292ff-c6e9-44ca-9551-4c455d0888f0/Valenzuela_Jeremy%28Cropped%29.jpg Important Contacts JEREMY VALENZUELA human resources recruiter oscar.valenzuela@nlgh.org extension: 2404 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/206cf410-59eb-4ba9-890d-7d0e47abcce3/Porter_Martha%28Cropped%29.jpg Important Contacts MARTHA PORTER PAYROLL martha.porter@nlgh.org extension: 2407 https://nor-lea.org/20180130rcf1801 daily 0.75 2022-12-02 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517347066269-4QYMHULGM682G2SOGBU1/shutterstock_621754406-2.jpg Compliance https://nor-lea.org/20180228eic1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517342196146-RA4GV91UQ7WWW8T398XV/shutterstock_158376803.jpg Important Contacts https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517343239186-ZEVG8ZC6SHI7R80YREL2/Shaw+David_01.jpg Important Contacts DAVID SHAW CHIEF EXECUTIVE OFFICER david.shaw@nlgh.org (575) 704-7512 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517343278349-P7IDG3SM3G0B0N7LYW3W/Savell_Brandee_.jpg Important Contacts BRANDEE SAVELL CHIEF QUALITY OFFICER BRANDEE.SAVELL@NLGH>ORG (575) 396-6611 EXT. 1231 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517343205772-SGCBAKQ8N03V2GOJB47S/Hamilton_Dan_.jpg Important Contacts DAN HAMILTON CHIEF OPERATING OFFICER dan.hamilton@nlgh.org (575) 396-6611 ext. 1250 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517343328029-ZAEF872YA30M1H7KKR2T/Patterson+Marcia_.jpg Important Contacts MARCIA PATTERSON CHIEF NURSING OFFICER marcia.patterson@nlgh.org (575) 396-6611 ext. 1200 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1521644087457-TKK6GMD8RDY79A3KL0AA/Hopkins_Ronald.jpg Important Contacts RONALD HOPKINS, D.O. Chief Medical Officer Ronald.hopkins@nlgh.org (575) 396-6611 ext. 1328 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517417451359-BJLVQ9LZ8W68LZVFUKT6/_M0A3596.jpg Important Contacts MARIE GRAY EXECUTIVE ASSISTANT TO THE CEO marie.gray@nlgh.org (575) 396-6611 ext. 1106 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517343155898-E6ZQ719NVL0GSKA5ICQD/Roberts_Allyson_.jpg Important Contacts ALLYSON ROBERTS CHIEF FINANCIAL OFFICER allyson.roberts@nlgh.org (575) 396-6611 ext. 1126 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1529532280302-KQW7P5QQ0PYJW5KQQ2IC/josue_rodriguez_2018.jpg Important Contacts JOSUÈ RODRIGUEZ Interim HR Director JOSUE.RODRIGUEZ@nlgh.org (575) 396-6611 ext. 1103 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517954523688-9O7H3F88VVNRGNW2JW5J/jeremy_valenzuela_web.jpg Important Contacts JEREMY VALENZUELA Learning and Development Specialist oscar.valenzuela@nlgh.org (575) 396-6611 ext. 1387 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517954389239-4D9F18J4TD5MF9OSMXF8/martha_porter_web.jpg Important Contacts MARTHA PORTER PAYROLL martha.porter@nlgh.org (575) 396-6611 ext. 1124 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1529532497289-90SVYTIYPGTDPWZRUXCE/amanda_newman_2018.jpg Important Contacts AMANDA NEWMAN BENEFITS COORDINATOR amanda.newman@nlgh.org (575) 396-6611 ext. 1169 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1529532770098-27H8P8TCTXU2XHENZPG0/alexandra_gonzalez_2018.jpg Important Contacts ALEXANDRA GONZALEZ HUMAN RESOURCES ASSISTANT alexandra.gonzalez@nlgh.org (575) 396-6611 ext. 1170 https://nor-lea.org/20180228emvv1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517329134712-XZS15IH38H1XT10ZZPUM/shutterstock_605209094.jpg Mission, Vision, Values https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517329397939-SX7PC24WD9VZC9AHRNEQ/E2-EL-on+white.png Mission, Vision, Values https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517330120892-BV7L9MXEQCIBV31EGXDK/icare.png Mission, Vision, Values https://nor-lea.org/20180228eechaic1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517334236110-T2BULZAMID7UYY1XG8N0/shutterstock_82128271.jpg Emergency Information, Codes, and Infection Control https://nor-lea.org/20180228ea1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517334485544-K23C3D07XVUWI3BJQD9N/shutterstock_126687887.jpg AIDET https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517331576964-HVGJJALWOTQLQQ2RMSF6/aidet.png AIDET https://nor-lea.org/20180228ed1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1521643789891-XT5GFK0JNE3MAUR6XC94/new_salad_bar4.jpg Dietary https://nor-lea.org/20180228enlc1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517337584928-BW9K03HH4UAKDC4MJMLU/shutterstock_344201303.jpg Nor-Lea Culture https://nor-lea.org/20180228ec1801 daily 0.75 2024-01-10 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517347066269-4QYMHULGM682G2SOGBU1/shutterstock_621754406-2.jpg Compliance https://nor-lea.org/20180228etr1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517339169626-UJ91Y1XLXAQKUR3BK9MO/shutterstock_641775298.jpg Time Reporting https://nor-lea.org/20180228ee1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517332985991-G1ZFFCUL17C2Z1O1HGM4/shutterstock_20667490.jpg HIPAA https://nor-lea.org/rrhf0419 daily 0.75 2018-09-06 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1524147888444-Q5PKMVHJGDRNHEITBB69/shutterstock_634371701.jpg Run, Hide, Fight https://nor-lea.org/rhf daily 0.75 2018-04-19 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1524147888444-Q5PKMVHJGDRNHEITBB69/shutterstock_634371701.jpg RUN, HIDE, FIGHT https://nor-lea.org/michael-pena daily 0.75 2025-10-01 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1692828920067-RWSK3R9JAYN87PDCWACM/NLCC_entrance+%281%29.jpg Hospital https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/6a9890bb-8f46-4cdf-9ce1-f079ee5804cc/pena_michael2.jpg Hospital https://nor-lea.org/jacqueline-nelson daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679521029728-PD49SI9Q6MF9GMBOV0FT/shutterstock_1524982148.jpg Neurology https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/a4794bac-4929-462d-8bb4-4b5be6baffa3/Nelson_Jacqueline.jpg Neurology https://nor-lea.org/daisy-award daily 0.75 2026-04-29 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1442602422717-6N0UFES4N4RKFPZSKBG6/Nor+Lea+Clinic+69.jpg Nor-Lea Hospital District https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/5cf8b6ee-51a7-423f-9f20-6d21f9918699/daisy+button.jpg Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1777481378040-F8L3PTHVVY7JXNCKFC9H/Melanie+headshot.jpg Nor-Lea Hospital District - Melanie Castillo Medical/Surgical Floor “Melanie’s level of care and concern was unlike anything we have experienced before. She was very considerate and explained everything that was going on. She even brought me and my daughter a warm blanket when the room was cold. She was so friendly and kind. She really made an impact on us.” “During a usual busy night shift, we received a patient with mental health crisis. For Hippa reasons we will name this Pt Beta. One of the triggers for Beta's crisis was that not one person said Happy Birthday, not their friends not even their own mother. Nobody celebrated Beta's special day, so they decided to cope with unhealthy habits. Melanie brought this to my attention as she assigned me to this patient. You could tell that she was very sympathetic to this patient's issue. After the MD's exam and after I had completed the orders. I was called by Melanie to participate. Present staff including registration, security, and housekeeping all gathered at Beta's room and she presented them with 2 cupcakes with a birthday candle while she played celebratory Mexican music and staff sang Happy Birthday. You could see immediately how powerful this compassionate gesture positively impacted Beta. As small tears of happiness rolled down Beta's face, they expressed gratitude to the staff and hugs were given and pats on the back. Later after eating their cake, they expressed to me that what we did really touched his heart. They slept peacefully the rest of the shift. So, I wanted to let everyone know how caring and compassionate Melanie is and it shows every shift I work with her. She is a working machine but with a heart of gold and this ER is very lucky to have her. My hope is that others are touched by this story to spread hope and healing to our patients. Thank you!” https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1777487563957-OONWH60LZ8YP7G5F0MF8/Daysha_Johnson.jpg Nor-Lea Hospital District - Daysha Johnson Emergency Department “I was admitted to the floor from the E.R for gallbladder removal, while also being 6 weeks postpartum and still recovering from a c-section. Daysha was extremely compassionate and understanding. She not only helped me navigate the stress of surgery but being away from my newborn son. I had quite a few issues after surgery and she never once made me feel like I was a bother or that she didn't have time to help me. She explained everything she did and made sure I was comfortable with my treatment. I couldn't be more pleased with the care she provided during my entire stay.” https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1777487639398-IHK9VDCWLTSJEEWKNUR5/Betty.jpg Nor-Lea Hospital District - Betty Ganaway “I am writing to express my sincere gratitude for the exceptional care provided during my recent visit as well as my previous visits with Betty Ganaway she was so caring she had so much compassion for me I didn’t feel scared Or nervous anymore she talked and cared for me like no other nurses I’ve ever had! Throughout the visits I been with her it’s always the same she stays consistent, so I Really know she cares. I have never had a nurse like her there was just something about her I really felt she truly cares and it made a significant difference. And I feel she needs to be recognized. This act of kindness and dedication really inspired me and made a difficult time more bearable. Her commitment to me as a patient’s well-being was evident, and I am deeply grateful to have somebody like that, take care of me not evening knowing me and being that way shows me that she really cares, all her hard work, her empathy, and for making me feel safe and cared for. She’s truly an asset to Nor Lea! I really hope this gets to her. She needs to be recognized.” https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1777492185049-30NRUS97J95ID57OZYXK/Azucena+Reyes+headshot+.jpg Nor-Lea Hospital District - Azucena Reyes Nor-Lea Cancer Center “I have worked with this Suzi for a year now and every single day she inspires me to be better. She is compassionate, accountable, and her laughter brings so much joy to everyone in the cancer center. Today I witnessed Suzi comfort, a sweet patient who was given bad news regarding their cancer diagnosis. The patient was informed their cancer progressed and they would require potentially lifelong treatment. The patient was upset and had a really hard time accepting the news. The patient wanted to be done with chemo and live a normal lifestyle where they didn’t have to avoid their grandbabies or big gatherings or going to the store due to being immunocompromised. Suzi held herself together even in emotional circumstances and comforted the patient and her family while still providing the best care. She provided them with a safe place in the infusion center, giving them their privacy to talk as a family. The day went on and the patient received their treatment. Suzi stepped away from her busy schedule to run to the gift shop and bought a beautiful cross and gave it to the patient. Suzi went out of her way to find something so precious to gift to the patient to remind her she is loved, valued, strong, and to remind the patient that God is carrying her through every storm. Suzi touches so many lives and this is a prime example of why she should be recognized. I am so proud of you!” https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/7f9cae8e-5db6-4d6e-8829-c84169982f1a/Picture3.png Nor-Lea Hospital District - Jaqueline Rendon Emergency Room “Was beyond nice and prompt when asking questions for things I needed. Great personality and even from the area I grew up in.” “She was very helpful and sweet she definitely knows how to do her job 10/10 recommend coming here.” https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/bbb92277-6cd4-48c0-83e7-75d0d0ce2628/Picture1.png Nor-Lea Hospital District - Kristabelle Leyva Emergency Room “Kristabelle introduced herself and gave a brief summary of care to be given. Every encounter with her in the ER she gave complete attention to me as the treatment plan was carried out. Her nursing skills were exemplary. She was kind and compassionate during care. The ER was busy and she was still very focused and attentive. Thank you Kristabelle for your care during my ER visit and the team at Nor Lea are blessed to have you.” https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1777494584594-VRI09GCW3E1Z1186JKI3/Luis+Gomez.jpg Nor-Lea Hospital District - Luis Gomez Emergency Room “He was very kind, courteous, excellent at his craft!! 5 stars for Luis. He found a vein on a very hard stick!! Checked in on us often & listened to our concerns. Was very impressed with Luis.” https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/d5b92002-f751-4d18-876a-29f5c014e36c/Picture4.png Nor-Lea Hospital District - Alexandria Penick Medical/Surgical Floor “Very polite caring one of the best nurses to know when you are worried and was there not only to take care of you but help you understand your feelings.” “Always on top of my chart making sure I took and had all pills and medications on point.” “Ally is very knowledgeable, and she was very patient and she explained everything very thorough to where I could understand. She was very loving and compassionate. I wish I wish heartedly. I wish all the nurses could learn from her about her compassion and caring.” “Well qualified, bed side manner is terrific.” https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1777494986320-KMCJKLXCCHWBIOELG16N/Bryan+Soto.jpg Nor-Lea Hospital District - Bryan Soto Emergency Room “Bryan Soto, RN has such a great demeanor and bedside manner. His cool and collected positive energy helped us to make it through such a hard time. I feel Mr. Soto deserves to be recognized because he's truly an excellent nurse who is a cool operator in the emergency room. The emergency room was a pleasure. Everyone was so nice including the receptionist. I appreciate everything Nor Lea Hospital in Lovington, NM has done for a patient. Thank you all very much!” https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1777495822421-2PD4AA1E7JR9BLMQJ2D3/Gabriela+Navarrette++%281%29.jpg Nor-Lea Hospital District - Gabriela Navarrette Emergency Room “Gabby was very attentive, and very caring. And most importantly she explained discharge very well to my father.” https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1777495592721-2WLFCUSE6E72F0AN0MB2/Graciela.jpg Nor-Lea Hospital District - Graciela Ayala Group Nomination “Gracie and Desi were very nice and caring, they explained everything very well and helped me feel at ease before and after the procedure. They deserve compensation from the hospital for their great service and care.” https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1777495613552-ZS71DXRDB2RWRLN037E2/Desiree+Garcia.jpg Nor-Lea Hospital District - Desiree Gracia Group Nomination “Gracie and Desi were very nice and caring, they explained everything very well and helped me feel at ease before and after the procedure. They deserve compensation from the hospital for their great service and care.” https://nor-lea.org/jordan-day daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679521185815-CVMATNO1E6SU3V8W9P1X/shutterstock_1524982148.jpg Podiatry https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/d095a435-9ca1-46aa-9c8a-c932ad268a14/PPC_Providers23-2.jpg Podiatry https://nor-lea.org/tiffany-garcia daily 0.75 2025-10-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679414396689-G5LG3G6RPAR91WIPXRIM/_Hobbs+Medical+Clinic+05+%281%29.jpg Hobbs Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/18dd6349-761c-4988-8389-efa1c27134fb/Garcia_Tiffany_01.jpg Hobbs Medical Clinic https://nor-lea.org/legalnotices daily 0.75 2025-04-11 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1560551214662-AE1VO3VKTWR24AXSLYLG/shutterstock_361153202.jpg Legal Notices https://nor-lea.org/ipra daily 0.75 2024-01-10 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1564517585166-8LSHLCW9J3F7PA03BTK5/shutterstock_1431442310.jpg Inspection of Public Records Act https://nor-lea.org/docatchley daily 0.75 2026-05-21 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1676918845429-W7HNDN05TQBCCEQVAX4D/shutterstock_173800469.jpg Doc Atchley Memorial Golf Tournament https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/317dd907-ea78-4ae9-8d2f-4e9c14710d28/golf_tournament_Flyer_2024+1.jpg Doc Atchley Memorial Golf Tournament - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://nor-lea.org/gabriel-axelrud daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679342164064-W8JH4140G1MYK2S961SX/Cancer+Center+%281%29.jpg Cancer Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1604336095263-0VQH5R503PU4FW06AF7M/Axelrud+Gabriel.jpg Cancer Center https://nor-lea.org/kavitha-kirubanandan daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679350325643-0X2N8BLZACL3V42QQFS5/_Hobbs+Medical+Clinic+05+%281%29.jpg Hobbs Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/69d621a9-b85d-415d-9b7a-6621c04e4bab/Kirubanandan_Kavith_02.jpg Hobbs Medical Clinic https://nor-lea.org/angelica-snyder daily 0.75 2025-08-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1677792835061-LKY5KB73URS71OPQGK4S/shutterstock_513882334.jpg Lovington Student Health Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1614642128184-JMDYHSR1RZEEXP5PT82M/Snyder_Angelica.jpg Lovington Student Health Center https://nor-lea.org/marrisa-dean daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679414322831-Z4R09JHQSXMFI2I3SKLN/_Hobbs+Medical+Clinic+05+%281%29.jpg Hobbs Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/d2a80ff7-d0cb-4cc8-ba8f-c6cf56db8c98/Dean_Marissa_02.jpg Hobbs Medical Clinic https://nor-lea.org/seth-coombs daily 0.75 2025-10-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679338794035-87TPP1TM8E20XSFQLKVE/NLCC_entrance+%282%29.jpg Lovington Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/5e19010c-6883-409d-9680-432bf454d5bd/Coombs_Seth_2024.jpg Lovington Medical Clinic https://nor-lea.org/lisa-karnati daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679521343670-NR4SMIUWSO5N01NEFDP0/shutterstock_1524982148.jpg Wound Care https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/b884b276-fd13-4448-9399-3dd567a0bc9a/PPC_Providers_23-09.jpg Wound Care https://nor-lea.org/talyssa-valencia daily 0.75 2025-10-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679339623003-YM9JBRZWGC0UPIE7JZXR/NLCC_entrance+%282%29.jpg Lovington Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/492e0a62-7475-4b1b-8fc1-d9694470b959/Valencia_Talyssa+copy.jpg Lovington Medical Clinic https://nor-lea.org/recruitment daily 0.75 2025-12-24 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1687448119018-QLQIKHZ9R5ENEJ23W2Q3/2023Collage_Banner%28website%29V2.jpg Career Inquiries https://nor-lea.org/rosalie-gwaltney daily 0.75 2025-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679345217678-SLJSJ2DE60FGCWPBID5D/NLCC_entrance+%282%29.jpg Hospital https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/3c4763e4-a9da-4320-8afb-0edf5a0703b3/Gwaltney_Rosalie.jpg Hospital https://nor-lea.org/read-me-five daily 0.75 2022-03-04 https://images.squarespace-cdn.com/content/v1/5016d42984ae3ecc9e018d91/1376686207692-LRO3OMT4KGTOS9Q8WIRN/gBO0wXUBOBY-QkPZm8Lvg-I-ifill_2048.jpg Read Me https://images.squarespace-cdn.com/content/v1/5016d42984ae3ecc9e018d91/1376581849029-XMY0369BNE3M724R2LNA/51b7353be4b049e6ffb2caaf.png Read Me https://images.squarespace-cdn.com/content/v1/5016d42984ae3ecc9e018d91/1378827958933-4PFZPMQ2B5002HIZNKCA/BeeHive+%2820130910%29.jpg Read Me https://images.squarespace-cdn.com/content/v1/5016d42984ae3ecc9e018d91/1376581850041-71T9N2T854LTY451D3G4/51b75f4be4b0b1ab92015ea0.png Read Me https://nor-lea.org/dunkley-marsha daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679349008830-HEEMHZLQ343GHAFEQA3U/_Hobbs+Medical+Clinic+05+%281%29.jpg Hobbs Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/d8957155-fd31-4102-a64b-37cdee7b9c6c/Dunkley_Marsha_02+%281%29.jpg Hobbs Medical Clinic https://nor-lea.org/cancer-center daily 0.75 2025-10-13 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679341708218-GGA60CW5QKAVTS081HN8/Cancer+Center+%281%29.jpg Cancer Center https://nor-lea.org/behavioralhealth daily 0.75 2026-05-20 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1442602422717-6N0UFES4N4RKFPZSKBG6/Nor+Lea+Clinic+69.jpg Behavioral Health https://nor-lea.org/cardiac-rehab daily 0.75 2024-07-16 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679073741899-0MCAG086ZVFKM5MV360Q/shutterstock_513882334.jpg Cardiac Rehabilitation https://nor-lea.org/cardiology daily 0.75 2023-08-31 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1661543477430-5QRIQO2MB49TH3Z7MT13/shutterstock_1524982148.jpg Cardiology https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/4df77ea3-9dcc-4397-9961-81df9b7cbf64/PPC_Providers-2.jpg Cardiology - Mrinal Sharma, M.D. Mrinal Sharma, M.D. Cardiologist https://nor-lea.org/diabetic-education daily 0.75 2024-07-16 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679073781958-OUVRGTAHT4WY2JALJHUO/shutterstock_513882334.jpg Diabetes Education https://nor-lea.org/ear-nose-throat daily 0.75 2025-12-11 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1661543542631-2RLQJ0J4QSGWQB7MCWRL/shutterstock_1524982148.jpg Ear, Nose and Throat (ENT) https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/dd2b4592-4917-4d8d-8cf4-a173ff280f62/Stephen+wall.jpg Ear, Nose and Throat (ENT) - Stephen Wall, M.D. Board-Certified Otorhinolaryngologist https://nor-lea.org/gastroenterology daily 0.75 2025-10-15 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1661543623197-F5YKLN9YRY5NB5ACFONB/shutterstock_1524982148.jpg Gastroenterolgy https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/27a91819-a565-41d0-aee2-f0c468ed3f0a/PPC_Providers-3.jpg Gastroenterolgy - Archna Sharma, M.D. archna sharma, m.d. gastroenterologst https://nor-lea.org/heritage-program daily 0.75 2024-03-07 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1680549090763-SOE3XCHEMR98EAQ7Z49Y/HP.jpg Heritage Program https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/0c2e14bc-68ac-4349-9ae6-1d90fc6be3ed/Spencer+A_.jpg Heritage Program - Ashley Spencer, LPCC ashley spencer, lpcc licensed professional clinical counselor & Program Director https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e2959522-0d84-432e-aea5-7a05188adade/Frey_Brittany.jpg Heritage Program - Brittany Frey, LMHC BRITTANY FREY, LMHC lICENSED MENTAL HEALTH COUNSELOR https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/eb3cf66e-cde8-459e-8fb1-38ba9ca397f1/Zavala_Kristen%2824%29.jpg Heritage Program - Kristen Zavala, LPCC Kristen Zavala, LPCC Licensed Professional Clinical Counselor https://nor-lea.org/home-medical daily 0.75 2026-05-11 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1442602422717-6N0UFES4N4RKFPZSKBG6/Nor+Lea+Clinic+69.jpg Nor-Lea Home Medical https://nor-lea.org/radiology daily 0.75 2024-09-13 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1661544387996-Y95PICSWCVVYH27JJMQG/_NorLea+Radiation+08.jpg Imaging and Radiology https://nor-lea.org/laboratory-services daily 0.75 2024-08-21 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679073868526-Y63MCI7DCIT4QEIZJZY1/shutterstock_513882334.jpg Laboratory Services https://nor-lea.org/lovington-student-health-center daily 0.75 2024-07-29 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679073606763-44N93R9TODX00M29XEKE/shutterstock_513882334.jpg Lovington Student Health Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/cc073dbb-7094-4fde-80f8-ae91ae3852a8/Willyard_Holly.jpg Lovington Student Health Center - Holly Willyard, CNP holly willyard, cnp certified nurse practicioner https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/4e47a615-e8a3-4a49-ae5e-1d4014a2edcc/Snyder_Angelica.jpg Lovington Student Health Center - Angelica Snyder, LCSW angelica snyder, lcsw licensed CLinical social worker https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/fd5588cb-e757-4313-8c62-f35d521066ab/Rodriguez_Sarah.jpg Lovington Student Health Center - Sarah Rodriguez, LMSW SARAH RODRIGUEZ, lMsw lICENSED master SOCIAL WORKER https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/8634b14d-48dd-41e7-b544-0f2980390d7d/Velasquez_Adrian-1.jpg Lovington Student Health Center - Adrian Velasquez, LMSW Adrian Velasquez, LMSW Licensed master social worker https://nor-lea.org/neurology daily 0.75 2025-07-29 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1667237044662-AD8X8D4I0Y6YGA9GXIW7/shutterstock_1524982148.jpg Neurology https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/58f14c0d-a14c-4aa1-9c8d-1d4aa7bade4e/PPC_Providers_23-02.jpg Neurology - Jeffrey Nelson, M.D. jeffrey nelson, m.d. Neurologist https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/3aeb8f44-46c2-4fab-b031-e974477fe0dc/Nelson_Jacqueline.jpg Neurology - Jacqueline Nelson, CNP jacqueline nelson, cnp Certified nurse practitioner https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/469f541a-4cbb-45c7-9aa4-60784f09d4db/Katie+Franz%2C+CNP.jpg Neurology - Katie Franz, CNP Certified Nurse Practitioner https://nor-lea.org/nuclear-medicine daily 0.75 2024-07-17 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679073900869-OH0ADWQCUTRZYA51B7U3/shutterstock_513882334.jpg Nuclear Medicine & PET/CT https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/d5e73ddd-3046-4325-9398-f08faf678999/download.jpg Nuclear Medicine & PET/CT - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://nor-lea.org/occupational-therapy daily 0.75 2024-02-14 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679073938574-XR8EDY3A4JOYBB3ZD5V5/shutterstock_513882334.jpg Occupational Therapy https://nor-lea.org/pain-management daily 0.75 2025-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1661554378650-8XRZORN6YUVZ69X2F78Y/shutterstock_1524982148.jpg Pain Management https://nor-lea.org/physical-therapy daily 0.75 2023-08-31 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679073963743-K0XUJRN62RNYPOMAC2Y4/shutterstock_513882334.jpg Physical Therapy https://nor-lea.org/podiatry daily 0.75 2023-08-31 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1661554486450-FJNEYJEKBCYUTKQAQUA8/shutterstock_1524982148.jpg Podiatry https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/c40bd02e-143b-4dff-9eb3-400353b2a0a2/PPC_Providers23-2.jpg Podiatry - Jordan Day, DPM FACFAS jordan day, dpm, aacfas podiatrist 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LAMFT faith roberts, lamft lICENSED associate marriage & family therapist https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e6b6072d-5f5f-4f3a-8575-53e2d398197c/Nunez_Adilene-2.jpg Eagles Student Health Center - Adilene Nuñez, LMSW Licensed Master Social Worker https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/76d31024-8492-4d77-854f-d257cdd73666/Boyd_Sarah-1.jpg Eagles Student Health Center - Sarah Boyd, LSCW Licensed Clinical Social Worker https://nor-lea.org/candy-peters daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1692978374494-LSWRJ9PBMA7XGMQFVFKT/NorLea+ER+59.jpg Hospital https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/fbf2bf50-53fe-43b6-b1dc-1dd98750ed5e/Peters_Candy.jpg Hospital https://nor-lea.org/david-jenkins daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679342260242-V3JTAYOV76B00HQRRVJU/Cancer+Center+%281%29.jpg Cancer Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/56bcc482-89cf-433f-addc-eaa485f7cf75/jenkins-david-1134513054.jpg Cancer Center https://nor-lea.org/tatum-medical-clinic daily 0.75 2025-02-13 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1678902786772-M00YESTDXDKEUDCPIQ3R/IMG_5086.JPG Tatum Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1d0b82fb-4e71-47db-85f6-ab6aef9fa753/Wilks_Stephanie_02.jpg Tatum Medical Clinic - Stephanie Wilks, CNP stephanie wilks, cnp certified nurse practicioner https://nor-lea.org/respiratory-therapy daily 0.75 2024-09-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679073574974-J1AIBGGN0VC0A8WXJPBE/shutterstock_513882334.jpg Respiratory Therapy https://nor-lea.org/family-health-center-of-lea-county daily 0.75 2024-01-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679007478134-IM2MAKXBTTUYCV8SVHX7/IMG_5104.JPG Family Health Center of Lea County https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/23da14e1-70e5-4ca7-b480-685f3413545d/Naveen_Sarakanit.jpg Family Health Center of Lea County - Naveen Sarakanti, M.D. naveen sarakanti, md primary care physician https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/d51376cf-7850-41ea-8eed-7d20bf54e26e/Conley_Feranie2.jpg Family Health Center of Lea County - Feranie Conley, CNP feranie conley, cnp Certified Nurse Practitioner https://nor-lea.org/professional-physicians-center daily 0.75 2026-05-20 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679063527734-MCHIRM4NH7B4ACHRL8H4/shutterstock_1524982148.jpg Professional Physicians Center https://nor-lea.org/david-turner daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1692978560244-1BOYKFBMYF4BC43CJVYO/NorLea+ER+59.jpg Hospital https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/8952d6a4-7cda-4aea-898a-44a30edd4ba2/Turner_David.jpg Hospital https://nor-lea.org/adrian-velasquez daily 0.75 2025-08-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1680190512625-VUJF46IWDPNRFDED9R0Q/shutterstock_513882334.jpg Lovington Student Health Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/270c85be-b31f-4300-9243-2eaf72954aaa/Velasquez_Adrian-1.jpg Lovington Student Health Center https://nor-lea.org/specialty-services-info daily 0.75 2026-02-02 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1680119151115-7DXUK1YCJ4A2YKFM1WM6/NLCC_entrance+%282%29.jpg Helpful Resources https://nor-lea.org/kim-tekut-cnp daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1731535941588-7XD922GMRFP7EBQQZOZG/shutterstock_2052951506.jpg Thunderbird Health Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/5c94cff9-77e7-4949-89cb-592e42543161/Tekut_Kim.jpg Thunderbird Health Center https://nor-lea.org/kelsey-garcia daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679340107923-MW4FA5H3989ZXQ5PSNY9/Photo+Apr+02%2C+11+56+40+AM.png Eagles Student Health Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/5a5b55cd-829e-4f8c-87f9-6b8bf65c78b0/Garcia_Kelsey.jpg Eagles Student Health Center https://nor-lea.org/exceptional-care-awards daily 0.75 2026-05-27 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1683669552947-DAIZ305GIHG8COC314I2/NLCC_entrance+%282%29.jpg Nor-Lea Hospital District https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/f65c8215-31e2-4845-86d3-2752590c5ef6/ICONS.png Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e40153de-cddd-4cd5-8c8b-de0eb55ee705/636083152938548924_92_Innovation.jpg Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/06a5d63c-4fa4-41f0-ab5b-f9752b92f364/636083153095177944_92_Compassion.jpg Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/2d115333-26c6-48be-b57b-973666e8f935/636083153278483819_92_Accountability.jpg Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/92a6704f-beb4-4c26-9b28-d41225633b25/636083153411868094_92_Respect.jpg Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/03cb3124-420d-4d31-b9c7-b54d361f5a2f/636083153542132269_92_Empowerment.jpg Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1772218118916-63KLOEOLASPIJCC38P26/Alejandra+Cano.jpg Nor-Lea Hospital District - Alejandra Cano Innovation Nominated by Director of Business Development & Community Relations CMS recently put requirements for our website in place regarding a text format for price transparency. The web hosting platform we have spent years building and perfecting did not accommodate this format. Alejandra, not giving up, got on support with our website several times, got on the phone with CMS multiple times and sought work arounds. She worked with IT and, together, found a solution due to her "owner" mentality, curiosity and sticktoitiveness. She found a solution where there was not a paved road to one! Not only did she accomplish this for the hospital to be in compliance, but she also served as a resource to Cibola Hospital who reached out, in desperation, with the same issue. I asked Alex if she would please help them and she simply said, "of course!" and got right on it. Alex sent them her work around and the response from Cibola was, "This is wonderful! Thank you so much, you definitely made my day - I think I cried a little Appreciate you all, if I can ever be of assistance as well - feel free to reach out." It was so wonderful to see this because Alex sought best practices, couldn't find one, worked with IT to create one and then shared it and THAT is what makes Nor-Lea exceptional! Thank you, Alex, for your continual curiosity and dedication while serving at Nor-Lea!! https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1772218114315-0FJC2FZRJA0ZV8X9AJO5/Karla+ruiz+.jpg Nor-Lea Hospital District - Karla Ruiz Compassion Nominated by Nurse Practitioner The nurses on shift yesterday made a big difference for a person in a hard situation. I had a homeless person that was living in their car. They had some basic medical need that we attended too, and when they were ready for discharge, I asked if we offer them a shower. Gabi and Karla made it happen. They not only got them a shower but went even further. They had someone go to the dollar store and they got them clothes. They made sure they had lunch and truly cared for this person. The smile on their face and gratitude are priceless. We found out the salvation army does weekly showers too and we're able to get them follow-up care, but their hearts on a busy day made a big difference and I wanted to share this. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1772218121060-8MGNORPHW00W257MTJ9A/Gabriela+Navarrette+.jpg Nor-Lea Hospital District - Gabriela Navarrette Compassion Nominated by Nurse Practitioner The nurses on shift yesterday made a big difference for a person in a hard situation. I had a homeless person that was living in their car. They had some basic medical need that we attended too, and when they were ready for discharge, I asked if we offer them a shower. Gabi and Karla made it happen. They not only got them a shower but went even further. They had someone go to the dollar store and they got them clothes. They made sure they had lunch and truly cared for this person. The smile on their face and gratitude are priceless. We found out the salvation army does weekly showers too and we're able to get them follow-up care, but their hearts on a busy day made a big difference and I wanted to share this. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/9116e943-2698-40bc-8097-db9d2dd32df0/Monica+Castanon.jpg Nor-Lea Hospital District - Monica Castanon Respect Nominated by ACO/Diabetes Manager Monica had a patient that came in for the AWV. She discovered the patient had no water source. They were using the neighbors water hose to flush the toilet, and neighbors were letting them shower at their home. They couldn’t afford the water bill which exceeded $300. Monica was able to coordinate with the Financial Department and this patient. Through this coordination, resources were found to assist. The Salvation Army covered the water bill cost and patient was able to get the water back on in their home. Monica has a Servant Heart; she values all people and goes above and beyond to help those in need. Nominated by Peer During a recent celebration team huddle at a doctor’s pod, we had the privilege of presenting a Celebration Team Card to Monica, ACO Medical Assistant. The card recognized her for the exceptional care she provides to her patients. What began as a simple moment of appreciation quickly became something far more powerful. As the patient’s words of gratitude were read aloud, Monica became emotional and shared a story that speaks volumes about the impact of her work. She recalled a patient who was hesitant to complete a mammogram. Taking the time to listen, educate, and reassure, Monica encouraged the patient to follow through with the screening. The patient ultimately agreed—and that decision changed the patients life. The mammogram detected breast cancer at an early stage. Today, that patient is cancer-free. Monica expressed deep gratitude for having played a role in saving a life. This story is a testament to the power of compassion, patience, and advocacy in healthcare. Those of us who see Monica in clinic a few times each week know this is not an isolated example. She consistently dedicates extended time to each patient, empowering them to take charge of their health and complete critical, life-saving screenings. She meets patients where they are, builds trust, and ensures they feel supported every step of the way. Monica’s story is worth telling. And the patient’s testimony—made possible by Monica’s dedication—is worth hearing. It is a powerful reminder that behind every screening, every conversation, and every moment of encouragement, there is the potential to change, and even save, a life. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1772218104057-MN15RQKPPK2ZI2TFSVRG/Monique+galindo+.jpg Nor-Lea Hospital District - Monique Galindo Empowerment Nominated by Clinic Patient Access Manager I would like to recognize Monique Galindo in the ICARE Empowerment category. Monique was my manager for four years and helped me grow in many ways, from the beginning of being placed in her department until my last day with her. During my last evaluation with her, Monique used that time to educate, guide, encourage and empower me on my new journey in a manager’s role. She offered me guidance on rounding with my new team and suggested serval different questionnaires and sites to utilize on getting to know my new team members. At my first manager’s meeting, she even gave me a shout out on helping my previous team as she was out on FMLA. She valued me as her team member even though she was losing me as an employee. The respect she has given me has not gone unnoticed by myself and peers. I will always be grateful for the last evaluation I had with Monique because I was able to utilize her guidance with her suggestions. Nominated by Chief Human Resource Officer I would like to nominate Monique for the Exceptional Care Award for consistently going above and beyond to support teams outside of her department and for volunteering her time and talent to make organization-wide events successful. Monique has been an incredible asset to the Christmas Party Committee. Without being asked, she stepped up and fully took ownership of vendor outreach for gifts. She proactively contacted vendors to request donated items, followed up as needed, and then tracked every gift from start to finish to ensure nothing was missed. Her organization and follow-through made the entire gift component smooth and stress-free for the committee, especially for HR. She made it easy to see what was secured, what was pending, and what still needed attention. She didn’t just help; she led this effort voluntarily, and the results showed in how streamlined and successful that part of the event became. Monique also demonstrated the same level of commitment during the Fall Family Festival. She volunteered her personal time to be present and engaged, arrived dressed in a Halloween costume to bring extra fun and energy, and independently ran her own table. She created a welcoming experience by handing out candy, playing games with the kids, and helping ensure families felt included and entertained. Her positive attitude and willingness to jump in wherever needed reflected genuine care for our employees and their families. Monique consistently shows up as a dependable partner across departments, taking initiative, following through, and lifting the load for others, without being asked and without needing recognition to do the right thing. Her actions reflect Exceptional Care and servant leadership in the most practical way: seeing a need, stepping in, and making the experience better for everyone. Monique is highly deserving of this award. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1772218115179-0UJ4C9P98AIFI7XHITW8/Jessica_Lizardo2025-1.jpg Nor-Lea Hospital District - Jessica Lizardo Empowerment Nominated by Chief Financial Officer Jessica is a self-motivated, caring and dedicated person who goes above and beyond in service to others. She is always willing to tackle a major project with amazing structure and organizational expertise. She is also willing to help others meet their goals by jumping in and assisting in any way she can. Recently, she was a huge help in the maintenance department when the electricity was turned off at the power pole which supplies the service to the old hospital. The power was turned off abruptly after business hours. Jessica was not on-call at the time, but she knew the seriousness of the situation, especially since Jason was out. She took care of the situation, made some fantastic decisions and ensured that the facility was secure. She stayed until she knew all systems were functioning appropriately. Also, during Jason’s FMLA leave, DNV came to do the annual survey for accreditation. I was so hoping Jason was going to be back for the survey, but I was honored and overwhelmed with joy that Jessica was by my side for the 3 days of the survey. When I rounded the corner to her office on my way to admin that first morning, I only had to step into her office, and she knew my question (it was probably the panic in my eyes!). She didn’t even wait for me to ask for help. She told me her team had it covered with IT, and she would be by my side to tag team the surveyor. WOW – what a blessing. She sprang into action, and it was such a humbling sight. We tag teamed the surveyor from the very first day to the end. I made conversation, answered simple questions and was the “distraction” as Jessica searched Jason’s computer and email to find the supporting documentation and answers. We were able to find everything and anything he asked. So Amazing!! When the survey was over, we had managed to close all of the outstanding findings from last year’s survey. We both had pages of notes so that we could hand everything off to Jason “as if he had been there”. If I ever have to go into battle or take on an impossible task, Jessica will be one of the first people I call. I believe Jessica leads by inspiring and motivating other employees and leaders by connecting their individual work to the mission and vision of Nor-Lea. She also truly exemplifies servant leadership by fostering a collaborative environment built on trust and mutual respect. I’m honored to work with her every day. Nominated by Director of Business Development & Community Relations As a hospital with several different service lines, there are multiple things, at all times, that we must be communicating to our patients and community. The signage requests became overloaded and the public is simply tuning them out. We need a modern take to our signage that is digestible to our guests while keeping our facilities looking organized and professional. Digital signage was the decision. I researched a couple of different vendors that would make this manageable for the over 100 devices that we would need to send communications to and the costs were $25k-50k, annually. Jessica, with a very full plate of big projects, stepped up to the plate. She spent countless hours trying to find a cost-effective solution for us to manage all our communications remotely to all the different devices and found an perfect solution. This project was very intricate and had to be tested with different devices and setups. She trialed it at home and work, even using her personal Samsung account to perfect the process. Alex in Marketing also played a huge role in the success of this pilot project. Alex and Jessica remained committed to finding a solution and we're happy to report the pilot is going well. There will be initial costs in getting devices set up but will save the hospital so much money in the future with signage costs. We will not have to pay a third party to supply the platform. Thank you, Jessica and team, for all you do! This is a great win for you, IT, Marketing and Nor-Lea as a whole! https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/85b5d8eb-6a0b-4b5c-b6f3-baeb87667981/Angel_Montoya.jpg Nor-Lea Hospital District - Angel Itzael Montoya Meza Compassion Nominated by Peer After leaving work I noticed my car had a flat tire. Angel saw my co-workers and myself struggling and offered to help place the spare time on. I am very grateful he was willing to help. He was leaving work and stayed to help me under the hot sun. Angel choosing to take time away from home and helping me is why I nominate him for the Compassion award. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/41c2edee-c782-4174-9393-dacc95c1783c/Sonia_Garcia.jpg Nor-Lea Hospital District - Sonia Garcia Compassion Nominated by Director of Surgical Services I am honored to nominate Sonia Garcia for the iCARE Compassion Award. Yesterday, Sonia demonstrated an extraordinary level of empathy and care for a patient who was experiencing a deeply vulnerable moment. The patient had an accident and was visibly upset and embarrassed. Sonia responded with grace and compassion—helping the patient and then discreetly pulling the car around to a private area so the patient could leave in privacy. Sonia even provided chemo mats to further provider care for the patient, showing not only thoughtfulness but a deep understanding of the patient’s emotional and physical needs. Her actions preserved the patient’s dignity and comfort in a way that went far beyond her job duties. Sonia’s kindness and quick thinking turned a difficult situation into one of care and support, and she truly exemplifies the spirit of iCARE. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/500c6814-57dc-472c-861c-1564914669b7/Adrian_Orrantia.jpg Nor-Lea Hospital District - Adrian Orrantia Compassion Nominated by Nor-Lea Cancer Center Staff It was difficult choosing which iCare value to choose for this nomination as Adrian is a perfect example of someone who lives all the values. He is respectful to all patients and his fellow employees, empowering everyone to reach their full potential and advocating for patient care and safety. But most of all he is compassionate as both a manager and a nurse, which is what I would like to highlight in this nomination. He is compassionate to his coworkers, always listening to everyone's concerns and working for solutions to make the workplace the best it could be for everyone. Everyone feels comfortable approaching him for any questions or concerns anyone has, and he always meets everyone with kindness, understanding, and patience, even when he is extremely busy with a to-do list of what seems like a million things. Even though he is always busy with manager things and meetings, he never fails to help everywhere he can. If you can't find him in his office, you will probably find him helping position a patient for radiation treatment, accessing a port for a patient's chemo treatment, or just simply grabbing a water or warm blanket for a patient. Even in a manager position, he always extends true compassion and concern for all the patients that walk through this hospital. There are many patients who know him by name and ask how he is doing. There is one patient in particular who feels most comfortable with Adrian and requests he help him when he comes in for his appointment. Adrian always accommodates this patient in his schedule to make sure he is available and here for the patient when he comes in. There are many examples of his compassion that I could write but I will just include one for now. It was a very busy day in clinic, radiation and infusion. There was a patient who was having car trouble and many people tried to figure out what was wrong but no one could find a solution. So the patient was still here after a long day. Adrian continually checked up on the patient to see if any progress has been made, and made sure the patient and family member were taken care of with drinks, snacks, and lunch. After others had no luck, Adrian began assessing the situation and after spending quite some time looking at the car, he realized it was the battery to the key fob that had died and was the reason the car would not start. Adrian then drove to the store, purchased the battery himself, and helped the patient change the battery. The car finally started and the patient was able to head home after a long day. This is just one of the many examples of his compassion. In the midst of his packed schedule with meetings and manager duties, he never fails to make time to extend compassion to all those around him, coworkers and patients alike. Thank you Adrian for everything you do https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/9140947d-28a3-44b2-b96d-f230a10dd7f3/Julie_Holmsley.jpg Nor-Lea Hospital District - Julie Holmsley Empowerment Nominated by Rehab Services Manager Julie Holmsley has gone above and beyond in demonstrating true compassion, persistence, and dedication in supporting a young girl with severe, though undiagnosed, autism. What might seem like a routine task—getting a haircut—turned into a four-month journey of trust-building, therapeutic support, and advocacy. When Julie began working with the child, she presented with severely matted hair and could barely tolerate touch, particularly on her head. Due to profound sensory processing challenges, the idea of brushing, especially over matted areas, caused extreme distress. The child is non-verbal, rarely makes eye contact and experiences significant difficulty with any form of self-care or interaction. Her parents, facing their own personal challenges and misconceptions about autism, were unable to manage her hair care needs on their own. Recognizing both the immediate need and the deeper issues at play, Julie took action well beyond her standard duties. She continued to provide regular, compassionate therapy sessions specifically tailored to slowly desensitize the child to sensory input. Over months, she patiently worked to build trust, gently introducing touch and different textures, always following the child’s lead. Julie also identified a local salon willing to help, educated the staff on how to accommodate sensory needs, coordinated the appointment, and provided follow-up reminders to the parents to ensure the visit would be successful. Her dedication ensured that this little girl finally received the care she desperately needed in a way that felt safe, supportive, and respectful. Julie’s intervention prevented a possible referral for medical neglect, a situation no one wanted but that could have resulted without her persistence. She bridged the gap between good intentions and needed action, advocating for the child’s comfort and dignity in every step of the process. The outcome is not just cosmetic. With the matting gone, Julie is now helping the child learn to tolerate regular brushing—by both others and herself. These seemingly small victories are, in truth, life-changing. They represent empowerment, confidence, and progress. Because of Julie’s care, the child is also beginning to engage in new sensory experiences. For instance, she recently played in an oatmeal sensory bin, a huge leap forward from when such activities weren’t even remotely possible. Julie’s efforts are a powerful reminder of what happens when a provider leads with both skill and heart. Her work didn’t just resolve a health issue, it opened the door to developmental growth, greater family support, and a future full of new possibilities for a child who had once been nearly unreachable. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e39f0159-8012-4c4f-acc4-7b9786d89a55/Miriam_Padilla.jpg Nor-Lea Hospital District - Miriam Padilla Accountability Nominated by Physician It is my privilege to nominate Miriam Padilla for recognition in the area of accountability. Miriam embodies the very best qualities of a dedicated and dependable employee. She consistently demonstrates reliability, initiative and an unwavering commitment to both her colleagues and our patients. Miriam is always present and engaged, approaching each day with a strong work ethic and a positive attitude. What sets her apart is her willingness to step beyond the boundaries of her designated responsibilities in order to support the team. She routinely assists in multiple areas of the clinic, pre-procedure, post-procedure and during procedures, regardless of whether the tasks fall directly within her role. This flexibility reflects her deep sense of accountability and her commitment to ensuring that the clinic runs smoothly and efficiently. Her attentiveness to the needs of patients is exceptional. Miriam consistently goes above and beyond to make sure that each patient feels supported, cared for and understood. She frequently provides translation services, bridging language gaps and ensuring that communication is clear, compassionate and respectful. In doing so, she not only enhances the quality of care but also strengthens the trust that patients place in our team. Equally important, Miriam contributes positively to the morale of her coworkers. Her helpful nature, readiness to step in wherever she is needed and uplifting attitude create a supportive environment that benefits the entire staff. She is a dependable team player who leads by example, demonstrating accountability not only in her own duties but also in her commitment to the success of others. For these reasons, I wholeheartedly nominate Miriam Padilla for recognition. Her daily actions and dedication exemplify true accountability, and I believe she is highly deserving of this honor. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/ae7cbfd1-fd3c-40d5-a9cf-b985752263fe/Shayla_Williams.jpg Nor-Lea Hospital District - Shayla Williams Accountability Nominated by Peer Approximately eight years ago, I performed an echocardiogram on a young military veteran whose results revealed a severely reduced ejection fraction—a key indicator of how effectively the heart pumps blood. The condition deeply concerned me, and over the years, I often found myself wondering about the patients health and whether they received the care they desperately needed. By chance, the day before the Fourth of July holiday, this same veteran returned for another echocardiogram. I recognized the patient immediately. Seeing the familiar name and face brought back all the concerns I had carried for years. After scanning the heart, I felt it was imperative that they receive specialized follow-up care. I shared these concerns with Shayla, and her response was nothing short of extraordinary. Shayla took immediate and compassionate action. She guided me through the appropriate steps to obtain a referral from the ordering physician and took ownership of the process from start to finish. She ensured that the referral documentation was accurately completed and submitted to the appropriate contact at the VA. Shayla took the initiative to follow up directly with the VA to confirm receipt and progress of the referral. Thanks to her persistence and dedication, Shayla was able to expedite the process and secure a timely appointment for the veteran with Dr. Sharma, despite his already full schedule. Her commitment ensured that this veteran, who had long been at risk due to poor cardiac function, was finally connected with the cardiology care they urgently needed. Shayla's actions exemplify true accountability and compassion. She not only listened but acted decisively and followed through to ensure that no barriers stood in the way of this patient receiving essential care. Her commitment made a meaningful difference in someone’s life, and for that, I am incredibly grateful. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/fd1f8060-d8a1-4250-b737-db9a6d60efa0/Grace_Caltagirone.jpg Nor-Lea Hospital District - Grace Caltagirone Innovation Nominated by Rehab Services Manager Grace is one of the most empowering and compassionate therapists on our team, but where she has truly stood out over the past few months is through her innovation. As the lead therapist for Inpatient Rehab, she has consistently earned glowing praise from patients during their hospital stay. Each week, Grace reviews multiple swing-bed submissions to determine whether patients qualify for our program or would be better served elsewhere. This spring, we saw many patients eager to come to Nor-Lea’s Swing Bed Program—often because of personal or family experiences with surrounding SNFs and nursing homes. Unfortunately, some patients’ needs exceeded what our program could provide. After encountering several challenging cases, Grace took initiative. She requested permission to visit nearby SNFs and nursing homes, both to compare services and to identify opportunities for Nor-Lea to grow. After seeing firsthand why so many patients preferred Nor-Lea’s Swing Bed Program, Grace began developing strategies to expand our capacity. She partnered with Terri and the Med-Surg floor on multiple projects to strengthen the inpatient rehab program and improve the overall patient experience. Her initiatives have included: Securing new gait belts to support safer transfers for both staff and patients. Acquiring updated assistive devices. Leading hands-on training sessions for safe transfers. Collaborating with construction to place hallway markers for ambulation tracking. Although we haven’t yet seen a measurable increase in swing-bed admissions, we anticipate growth within the next year thanks to Grace’s groundwork. She has also volunteered to revise our Swing Bed Program pamphlet and will be visiting surrounding hospitals to share information about our program and requirements—helping ensure that incoming referrals are strong candidates from the start. Through her dedication and forward-thinking approach, Grace has strengthened our Swing Bed Program and created new opportunities for patients to receive the care they need close to home. Without her efforts, patients might have faced prolonged hospital stays away from their families—or worse, declined beyond the ability to transition to rehab or return home. Grace’s leadership is positioning our Swing Bed Program to become yet another area where Nor-Lea delivers a patient experience that exceeds industry standards. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/35f3be03-4c87-495e-b3ef-012f5c77d0b7/Grace_Griffin.jpg Nor-Lea Hospital District - Grace Griffin Accountability Nominated by Chief Operating Officer When Grace was appointed as the leader of the Center of Innovation, she immediately recognized and filled a critical gap within the organization. In a process-driven culture built on quality, Lean, and Six Sigma, Grace saw an opportunity to weave innovation into the very fabric of how we work. By expertly integrating innovation with proven continuous improvement practices, she has created a powerful framework that is moving our organization forward with confidence and creativity. Grace understands that innovation is an essential capability for staying agile and competitive in a constantly changing marketplace. Through her innovative teaching methods, she is equipping colleagues at every level of the organization with the tools, confidence, and mindset needed to generate new ideas, solve complex problems, and turn vision into reality. Her efforts align seamlessly with our iCare values, particularly Innovation and Empowerment. By sharing her knowledge and fostering a culture of curiosity, experimentation, and creative problem-solving, Grace is developing individual and building organizational resilience. Looking ahead, our organization will face increasing pressures and challenges. Thanks to Grace’s leadership, the innovation mindsets and practices cultivated in her classes will provide a foundation for aligning strategic objectives with operational realities and dynamic market conditions. For her vision, dedication, and transformative impact, Grace is a truly deserving recipient of the Exceptional Care Award for Innovation. Nominated by Chief Nursing Officer Grace's passion for the Center for Innovation and it's success has been the engine that drives innovation across Nor-Lea. She has exponentially grown the Lean Six Sigma program and spurred improvements across the organization that has resulted in saved lives, dollars saved, improved services, improved workflows and improved workforce engagement. Thank you Grace for your continuous improvement work for Nor-Leayou bring to us all while you do it. You sense of humor is unmatched and I, like many others, really appreciate serving alongside you! https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/dc375954-78fd-4313-95ae-94851655c141/Ashley_Varner.jpg Nor-Lea Hospital District - Ashley Varner Compassion Nominated by Physician Ashley was the bedside nurse for a swing bed patient receiving care and who was struggling with behavioral health. After about a week, Ashley picked up on some subtle changes - slightly louder heart murmur, slight pulmonary crackles, slight increase in leg swelling, and shortness of breath. She brought them to the hospitalist's attention and advocated for further evaluation. The patient had received testing, but Ashley realized something had shifted. Because of her clinical acumen and advocacy for her patient, this critically important condition was identified and patient was transferred to Covenant for additional care. It's not too much to say that Ashley's close attention and care likely saved this patient's life. She also stayed past the end of her shift to help support the patient through her sadness and fear about transfer and was with her until the transport team rolled the gurney to the ambulance. She demonstrated sharp clinical skills, attention to detail and empathy with the patient’s emotional response to the situation, this exemplifies the best of compassionate nursing care. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/f4b0b20c-3f54-4c78-ae48-955c19b8e387/Jessica_Gomez.jpg Nor-Lea Hospital District - Jessica Gomez Compassion Nominated by Peer A new patient came in seeking care and mentioned they were new to town and homeless. While I was assisting the patient, Jessica overheard and relayed information about local resources and asked the patient if they were interested. The Patient confirmed they were interest but mentioned they not have a phone or transportation; Jessica went out of her way to contact the facility asking for information and availability. After providing information, the director of the resources center came to the clinic to speak with the patient in person after the visit was completed and provided resources. Our patient was very grateful and thanked us for our time. Jessica showed true compassion for this individual and was able to shed some light on the patients' current life situation. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/47c75f89-6fa9-4c27-a39f-7ffa8883a562/Paige_Clement.jpg Nor-Lea Hospital District - Paige Clement Compassion Nominated by Peer I would like to nominate Paige Clements, Pediatric Physical Therapist at Nor-Lea. Paige is one of 2 Dynamic Movement Intervention (DMI) Certified Therapists in all of New Mexico and a desperate mother found her name on a DMI website. Dynamic Movement Intervention Therapy requires intensive intervention several times daily for several days, however, due to lack of pediatric therapists, treatments can be reduced to one day of treatment a week and a massive waiting list. Undeterred, Paige tried to seek scheduling solutions but could not, she sought resources to help the family pay for this DMI treatment, as many insurances do not want to pay for extensive treatments for several days, several times a day. Beyond all of those hurdles Paige also sought help to secure housing for this mother and her son while they were in treatment. Paige’s solution was the only one she had: do it herself at home, work out a payment that is affordable for this family and let them know housing can be obtained. Paige Clement was determined to help this family. Her heart was wide open and her compassion was her driving force. There had to be a way to make this happened for this little boy and she could not take no for answer, so she kept seeking answers until God laid the path out for her to help him. She is an excellent example of a clinician who goes above and beyond, as do so many other people throughout the walls of Nor-Lea. She is a huge example of professionalism, compassion, integrity and yielding determination. This is not a job or just a paycheck for Paige Clements. She has been called to serve and she does to the best of her ability. I am proud to have worked beside her, here at Nor-Lea. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/76e5928c-de79-4e97-913a-892344ca217e/Manuela_Hernandez.jpg Nor-Lea Hospital District - Manuela Hernandez Empowerment Nominated by Accounting Manager Manuela took the initiative to investigate a discount saving measure through one of our vendors that has saved the hospital thousands in the last few months. Her job in regard to invoicing, is to receive all incoming invoices, pay the bills in a timely manner and verify that invoices are coded correctly. She has exceeded this job scope in varies ways. I have witnessed her growth and am extremely proud of her commitment to take ownership of her role and make meaningful decisions that impact the organization in a positive aspect. She went a step further and researched how she could increase efficiency within her payment processing to save money. Abbott Laboratories has a two percent discount on all reagent invoices if paid within ten days. Manuela made the decision to start paying the invoices within the ten days pending approval. Although a two percent discount doesn’t sound like a lot, but when most invoices are in the thousands, the two percent discounts add up. She began in November 2024 and saved the hospital over $8,000 through March. That is a huge savings opportunity that she felt empowered to make on her own. Manuela enters upwards of 700 invoices every month and although entering the invoices is repetitive work that may seem simple, it is not. She has a mixture of vendors who have different term requirements, residency stipends/loans, and contract employees. The different terms are either monthly, beginning or ending of month, 15 days, 20 days, 30 days, biweekly, and even weekly. Keeping up with multiple deadlines can, at times, be overwhelming. She even takes it a step further and satisfies internal/external vendor requests if appropriate; some contract employees would like their check by Thursday at noon biweekly instead of Friday, some vendors would rather a phone call to pick up their check in house rather than wait for the check to arrive via mail, some residents would prefer their check be direct deposited instead of mailed, etc. These are just a few of the special handling instructions she has taken on. Manuela holds herself accountable to meet all the different deadlines and prioritizes organization in her workspace. She has a calendar she fills out every month, an invoice log she fills out daily and an extensive end of the month check she completes to verify what invoices have not been received and may need to be accrued. I think her dedication and accountability to her work is something to value, as her manager, I am beyond blessed to have her be a part of my team. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/f90b170e-0f55-4507-8c2e-2f8246a56b70/Miranda_Camarillo.jpg Nor-Lea Hospital District - Miranda Camarillo Empowerment Nominated by Radiology Manager We had a multiple person, multi vehicle accident with children and adults involved. While scanning one of the young kids Miranda noticed a brain bleed in a young child. Once the report came back, she noticed they didn't mention it. Miranda called me for a review of the case. Once I reviewed, I agreed and contacted the reading radiologist. He quickly agreed and notified the facility. Miranda felt empowered to speak up when she noticed some abnormal imaging. They were able to get the child transferred for further treatment. Without Mirandas knowledge and follow-up this could have been missed. I am super proud of her for speaking up. It can be difficult to speak up when disagreeing with a radiologist, but her empowerment led to a positive outcome for the patient. She was a huge help during the traumas and is always willing to help. Nominated by Peer I would like to nominate Miranda for an Exceptional Care Award for Empowerment. On a very busy night in the ER, we had 10 people check in for a motor vehicle accident. Miranda and her team were efficient in ensuring that all the patients got their scans done in a timely manner. Miranda performed a CT scan on a patients head and noted an abnormality. Once she was able to, she went back to review his scan and noted that the radiologist had reported the scan as normal. Miranda reviewed the images and still felt concerned, so she contacted her manager who reviewed the images and agreed that the patient appeared to have a subdural hemorrhage. The radiologist was contacted and after reviewing the imaging, the patient was found to have a skull fracture and a subdural hemorrhage. We were then able to contact the patient's family and have him return to the ER to be transferred for further evaluation. Without Miranda's concern and persistence in ensuring that we had the correct result, the patient could have had a much worse outcome. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/fdfb3f66-0091-4c6d-acdb-e1b7ca594da0/Victoria_Zamora.jpg Nor-Lea Hospital District - Victoria Zamora Accountability Nominated by Surgical Services Director I am writing to express my heartfelt appreciation for Victoria Zamora and her outstanding dedication and hard work in the Operating Room. Tori consistently demonstrates a strong sense of accountability and ownership of the department and is deeply committed to the success of new initiatives. Most recently, during the implementation of the Pegasus supply system in the OR, Tori took the lead in organizing, minimizing waste, and streamlining our supply processes. She worked closely with the Pegasus team every day and even came in over the weekend to ensure we were fully prepared for surgical procedures on Monday. Tori, your hard work and dedication have made a significant impact. It is rare to encounter someone who brings such commitment and ownership to everything they do. I feel truly fortunate to have the opportunity to work alongside you. Please accept my sincere thanks for all that you do. Your contributions do not go unnoticed—they are deeply valued and appreciated. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/c7f0e920-c434-4192-a5ab-ad5b8fe4c436/Meredith_Snook.jpg Nor-Lea Hospital District - Meredith Snook Empowerment Nominated by Director of Ancillary Services I want to nominate Meredith for the Accountability Exceptional Care Award because Meredith is always willing to help no matter what my areas and I need. Recently she has been helping my departments establish PAR levels and get Pegasus set up. We have encountered some obstacles but Meredith maintains a positive outlook and continues to encourage us and ensure it will all be good in the end. She is hard on herself for not getting our storerooms set up as quickly as she would like, but we appreciate all that she is doing to make things better for us. In the process of getting our storerooms more organized, if she sees a bin that she feels I can use in my areas, she will drop it off in my office. She is truly invested in making things better for us. Nominated by Surgical Services Director I want to take a moment to express my appreciation to Meredith for her outstanding leadership and recent efforts in the Pegasus supply project for the hospital. Her accountability and forward-thinking mindset continues to set an example for all of us. Meredith has worked long hours on the Pegasus supply project. This project is a testament to her ability to anticipate our needs and implement solutions that truly make a difference. This addition will help us streamline operations, stay organized, and significantly reduce costs—enhancing both our efficiency and the quality of care we provide. Thank you for your dedication, insight, and the positive impact you consistently bring to our teams. You hard work does not go unnoticed. Thank you for all you do. Nominated by Director of Business Development and Community Relations Without a lot of heads up, I needed to be out on FMLA. A week or two before my departure and without really being looped into the project, I was informed Robbins and Morton Construction needed a Professional Physicians Center Expansion signage package. In order to complete this package, we needed information from leaders impacted by the expansion. This would take a lot of coordination that my schedule did not allow with my leave. This being completely out of her scope and with so much on her plate, Meredith stepped up to the challenge. She met with leaders, got the floor plans, created an excel document with all the rooms and met with signage company. Not only were room signs accounted for and designed but all way-finding signage as well. This is a very detail-oriented process that needs buy-in from all affected areas to be successful. Meredith knocked it out of the park and, truly, made the process greater than I ever could and will now be adopted for future projects. Meredith received at least 5 shoutouts in our recent managers’ meeting for all the support she gives within and beyond her scope. Meredith is a TRUE asset and gem! I joke that she needs to be recruited into our government or armed forces because she could clean up our nation’s waste! Thank you, Meredith, for all you do and the joy you bring to us all while you do it. You sense of humor is unmatched and I, like many others, really appreciate serving alongside you! https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1779918707774-ZB7Q3M587HH6P7E7HX7D/Kimberly+Moreno+cropped+.jpg Nor-Lea Hospital District - Kimberly Moreno Innovation Nominated by Primary Care Nurse Manager Kimberly came up with STAT Nurse kits which include gloves, pulse ox, alcohol prep pads, lancets, cotton ball, note pad, pen, and a patient info sheet. The patient info sheet has a spot for Date, Time, Name, DOB, allergies, BP, Temp, O2, HR, Respirations, and Blood sugar level. She made a kit for every pod so staff can just grab the bag with those few essentials before heading to the location of the page. This allows for a quicker response to a STAT Nurse and provides what is needed to be able to get a quick overall assessment and a spot to write down all pertinent information. This then becomes very important if patient then has to be transferred to the ER and a detailed accurate report can be provided. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1779918720162-MHQ6HY31TTIE8FM4208A/Ashley+Varner+cropped+.jpg Nor-Lea Hospital District - Ashley Varner Compassion Nominated by Peer Ashley was a God Sent to one of our Oncology patients. Our patient had been admitted for a week and had no discharge date at the time. Our patient was struggling knowing they were alone and had not been home or back to his normalcy. Ashley knew the patient was anxious and struggling, ready to go home, and overall alone with no family nearby. Ashley listened to him and heard him out on wanting to come to the cancer center to see "their family" as they call all of us. Ashley brought the patient from Med Surg to give them a break , to show him he matters, his needs matter, and to help ease his mind by bringing them to a place of normalcy. The moment the patient arrived to the cancer center they jumped out of the wheelchair and was smiling and so excited to see all of us. Their smile and happiness was because of Ashleys selfless and compassionate heart. She made a difference in his life today by bringing them to see us. She also made a difference in our day by bringing them, I think we all needed to hug them and see they were okay. We are all thankful for Ashley and our patients are so lucky to have her. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1779918733638-8FQ16PRXQDKWY0IHAATP/Olivia+Rodriguez+cropped+.jpg Nor-Lea Hospital District - Olivia Rodriguez Compassion Nominated by Navigation Coordinator It isn’t uncommon in the Cancer continuum for numerous caregivers to coordinate in short periods of time for the sake of patients’ livelihood. This case, however, presents multiple facets where a patient’s future weighed on the ability of our staff’s willingness to go above and beyond and they did not fail. We had a patient who presented approximately a year ago to Nor-Lea Cancer Center with suspected Breast cancer. At that time, the patient was in complete denial. They refused follow-up care and started plainly refusing to take our calls. As difficult as it was at that time, the entire team agreed to respect their wishes with the agreement that if/when they were ready to proceed with oncology care, we would be available. Fast forward to recently. The patient reached out to our office and voiced that they were in agreement to proceed with diagnostic testing to confirm the cancer and any follow up care that this entailed. They voiced numerous times the importance of continuing to be available for her employment as well-work is a huge priority. We were finally able to obtain pathology and confirm malignancy and the patient was scheduled for follow up Radiation Oncology consultation. When they presented to our office, the patient was in visible pain, only mobile by cane sometimes and mostly by wheelchair. Dr. Axelrud placed urgent orders for MRI of the spine suspecting progression of disease and possible spinal cord compression which could lead to paralysis or worse. With coordination from the entire team, the patient was able to obtain her MRI late that afternoon-same day. Just as the multidisciplinary team that the cancer center is, the staff began realigning the patient’s plan for the future, should her spine be in accordance with what Dr. Axelrud suspected. Olivia, being the compassionate and caring nurse that she is, did not feel comfortable knowing that this patient was not only on the MRI table in pain, but what had been their treatment plan the day before had taken a swift turn and all staff could tell that the patient was not only in pain, but was obviously frustrated and confused with what the future plan could be and why things changed from one minute to the other. Olivia asked that I accompany her to the MRI department to check on the patient. Once there, the tech confirmed that there in fact could be a reason for urgency in coordination of patient care, although it was all up to the radiologist’s recommendation. Olivia and myself found that the radiologist, Dr. Knapp was still in his office around the corner and she bravely presented her request for Dr. Knapp to report results directly to Dr. Axelrud before the patient was even off of the table. Within minutes of the images being pushed over, a provider personally called another provider, who was in route back to Lubbock from NLCC. This provider, within a few more minutes had contacted neurosurgery and confirmed transfer of care for patient from our facility to CMC. As Dr. Axelrud was working his magic, Olivia took the patient from MRI, into mammo waiting room, comforted her, educated her, and ensured that the patient agreed to all follow up recommendations. Once Dr. Axelrud had a plan in place, he via Oliva’s cell phone, explained all details to our patient and ensured that she agreed with his plan and I will never forget his words “I highly encourage this because I care about you and if it was my loved one, this is what I would want them to do.” With those words, Ms. Pittman’s entire trust in our care team shifted and she completely trusted and agreed with the plan. Olivia then personally talked with the patient’s sister and explained everything in detail as the patient was too overwhelmed. After that call, Olivia coordinated the handoff to the ER charge nurse with in detail follow up orders that this provider had given via telephone. This would assist in ensuring better handoff to the ER staff. Lastly, Olivia helped get the patient into the ER bed and assure her that she was in great hands, mind you this was all after Olivia’s work shift was supposed to be over. This is such a longwinded nomination, but I feel that it truly is several nominations in one. Olivia was truly the shining star and coordinator of care, however, I do wish to also recognize the compassion and respect that Dr. Knapp and Dr. Axelrud contributed to. Please consider them all for an award. This morning it has been confirmed that this patient in fact had 4 spinal cord compression fractures and at any moment or movement could potentially have ended up paralyzed taking the one thing that gives her value-her ability to work! Great job team! I am proud to have been a witness to your tireless work for our patient. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1779921759581-I74982FMCC5OUJI47S7V/Tiffany+Garcia%2C+CPNP-PC.jpg Nor-Lea Hospital District - Tiffany Garcia, NP Accountability Nominated by Peer I would like to nominate Tiffany Garcia, NP for an exceptional care award where she demonstrated the iCare values of both innovation and compassion. Tiffany had a 9 month old patient who came in for a routine well-child check last year during the measles outbreak. This patient had been seen the night prior in the ED for a rash that parents were concerned about due to the measles outbreak in the area. The ED provider told parents it was a viral rash and no need for concern. The parents went to the child’s already scheduled 9-month WCC the next day and mentioned the rash to Tiffany. Tiffany stated she was about 70% sure it was not measles due to no other symptoms at that time, but the other 30% of her made her want to test the patient and send to the state for results. The patient’s parents were agreeable and testing was completed. The patient and Tiffany’s office received a phone call from the state within 24hrs letting them know the patient was positive for measles. By the time the mother of the child called HMC for the next steps for the child due to her condition worsening, Tiffany was already working on it. She contacted me to reach out to the Nor-Lea ER to see how we could get Vitamin A for the patient as this was the preferred treatment for patients positive for measles, but it had to be administered within a very short window. She then spoke with the ED, gave them report, and guided the parents to the ED to receive the first dose of Vitamin A to hopefully prevent the child from getting severely ill due to her young age and the diagnosis. The ED t Vitamin A to the child and discharged them home. Where the challenge came was the child would need a second dose of Vitamin A within 24hrs of the first dose to have full treatment to prevent worsening of symptoms or long-term complications related to measles. Tiffany was on her day off when it was realized that obtaining another dose of Vitamin A in the outpatient setting would be a challenge especially in the rural part of the state we reside in. Tiffany spent her full day off calling local pharmacies and pharmacies/hospitals all over from Las Cruces, El Paso, Albuquerque, Lubbock, and the list goes on to try and help this child and family receive the appropriate treatment. Finally, after no luck Tiffany called Michael’s pharmacy again in Hobbs re-explaining the situation, and her and the pharmacist came up with an innovative plan to compound the Vitamin A for the child to receive from the comfort of her home orally and Tiffany would manage any care after administration of the med. There would be the small risk of potential side effects from receiving vitamin A, but Tiffany stayed in close contact with the parents over the weekend when she was on days off to ensure the child did not have any major side effects or worsening of symptoms. She even shared her personal cell phone number with the family to stay in constant contact over the course of the child’s illness. Tiffany’s compassion showed in the situation by ensuring this child received the best care possible even when she was on her days off as well as her innovative thinking to get the child the medication they so desperately needed. Tiffany’s actions also prevented other members of the community from being exposed to measles, by recognizing and wanting to test for the rash even though the child did not have all the symptoms to meet criteria for testing. Anyone that knows Tiffany or has taken their children to see Tiffany knows this was not an isolated occurrence, as Tiffany goes above and beyond daily to ensure her patients are well taken care of no matter what the situation. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1779918743004-WN6QI3J1ZWHV3KT9G7FM/Jennifer+Montanez+cropped+.jpg Nor-Lea Hospital District - Jennifer Montanez Empowerment Nominated by Accounting Manager I would like to nominate Jennifer for our value of empowerment. When the decision was made to move DME billing into the hospital/clinic billing department, Jennifer stepped up and accepted the position. Not fully realizing how big of an undertaking it would be, she immediately embraced the opportunity without hesitation—even when she saw there were over 4,000 denials waiting. From day one, she was already significantly behind, with a backlog data that needed to be reviewed, corrected, and resubmitted claim by claim. Jennifer took ownership right away. She worked through each denial, gathering missing information, correcting errors, and resubmitting claims—all while new ones continued to come in. She didn’t wait for direction; instead, she proactively reached out to her Niko contact, scheduled her own training, and built relationships with people she could turn to for guidance. She also coordinated time with DME staff to learn their processes and better understand the system from their perspective. What stands out most is how Jennifer fully embraced the process. She learned it, took ownership of it, and then worked to make it more efficient and effective. She kept herself motivated by tracking her daily progress and would share updates on how many claims she had worked through, which only pushed her to keep going and make an even bigger impact on both denials and Aging AR. As a manager, I saw her confidence grow in real time. She consistently reached out, asked questions, and sought answers on her own. She didn’t ask for someone else to solve problems—she wanted to make sure she was empowered to find the solutions herself. That level of ownership and initiative is rare. Within just 45 days, and with very limited formal training, Jennifer reduced denials from over 4,000 to 1,200. That kind of progress is huge. Many of the claims she worked were already past timely filing and ultimately uncollectible, but she still did the work to ensure proper documentation and due diligence. Her motivation wasn’t just about collecting revenue—it was about doing the job the right way and completing the process fully. Due to the quick transition, formal training with Niko didn’t even happen until September, even though Jennifer stepped into the role on July 1. She relied on whatever information she could gather, learned from anyone willing to help, and still made an immediate impact. More recently, when she learned about a Niko conference just a week before it took place, Jennifer went above and beyond. Even though she was on a family vacation in Tucson, she made the effort to travel to Phoenix to attend the training. She gave up part of her personal time to continue learning and improving in her role. Jennifer’s self-motivation, initiative, and willingness to take ownership truly demonstrate empowerment. She has taken on a challenging role, made it her own, and continues to push herself to improve. There is no doubt she was the right person for this position. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1779918756423-HFPQVL7U767VVFTTL9TB/Stephanie+Deans+update+.jpg Nor-Lea Hospital District - Stephanie Deans Empowerment Nominated by Informatics Manager I would like to formally nominate Stephanie Deans for the Exceptional Care Award – Empowerment in recognition of her vigilance, leadership, and proactive commitment to safety during a recent incident on Main Campus. One Friday afternoon, a suspicious individual was observed on campus. While in her office, Stephanie heard an unusually loud closing of doors. Trusting her instincts, she stepped into the hallway to assess the situation. She immediately noticed that the fire-release doors near the Informatics Office—doors that are not normally closed—had been shut. Upon further observation, she encountered the suspicious individual, who made unusual hand gestures and mouthed words in a concerning manner. Without hesitation, Stephanie took decisive action. She quickly returned to her office, secured the area, and contacted security. Because of her swift response and sound judgment, Nor-Lea Security was promptly activated, helping to ensure the safety of staff and others on campus. What makes Stephanie especially deserving of the Empowerment recognition is what followed. She was invited to participate in a Hot Wash following the incident. True to her character, she did not simply attend—she prepared. Stephanie researched best practices ahead of time and came to the meeting with innovative, forward-thinking ideas. She proposed considerations such as implementing a Code Gray and developing code pamphlets that include clear “if/when” scenarios to better prepare staff for future emergencies. Stephanie demonstrated empowerment in action: she remained alert, trusted her judgment, acted decisively, and then sought ways to improve systems for the benefit of everyone. Her leadership, initiative, and dedication to continuous improvement embody the very spirit of the Exceptional Care Award – Empowerment. For these reasons, I strongly recommend Stephanie Deans for this well-deserved recognition. https://nor-lea.org/report-a-complaint daily 0.75 2026-03-24 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1687378727578-81G7VT603OONBURAD4FZ/Nor+Lea+Clinic+08.jpg Contact Us https://nor-lea.org/submit-a-compliment daily 0.75 2024-09-17 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1687379225863-R2ZMI444N1GLXREK2MKM/Nor+Lea+Clinic+04+%281%29.jpg Contact Us https://nor-lea.org/a-charles-saldana daily 0.75 2025-08-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679349008830-HEEMHZLQ343GHAFEQA3U/_Hobbs+Medical+Clinic+05+%281%29.jpg Hobbs Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/dcc7cd90-90bf-4ad8-bea0-b255ab1722fc/Charles_Alex-7.jpg Hobbs Medical Clinic https://nor-lea.org/angela-tharnish daily 0.75 2025-08-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679339575466-PHBGQ0IJQKQUW2I9J871/NLCC_entrance+%282%29.jpg Lovington Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/a6dab578-eee9-410a-8fe0-984a8cf35687/Tharnish_Angela-2.jpg Lovington Medical Clinic https://nor-lea.org/sleep-lab daily 0.75 2024-02-14 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679074065219-ZQI30DE3PGGSRM46VYNV/shutterstock_513882334.jpg Sleep Lab https://nor-lea.org/vijayram-malladi daily 0.75 2025-10-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679338852133-T38CGKE2K1YYZLFH20CR/NLCC_entrance+%282%29.jpg Lovington Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/695545c2-599a-4eba-813c-8e49edf1a7d2/Malladi_Reddy_Vijayram%28New+Edits%293.jpg Lovington Medical Clinic https://nor-lea.org/nageena-potluri daily 0.75 2025-10-03 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https://nor-lea.org/rm-453 daily 0.75 2024-06-10 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1696022232040-MN7INAOJUOV43DKF5AEU/NLCC_entrance+%281%29.jpg Rm 453 Ministry https://nor-lea.org/feedback daily 0.75 2024-01-24 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1702504234414-ZD8HVRN1HHFNSOSKMXVX/shutterstock_2052951506.jpg Confidential Exit Surveys https://nor-lea.org/tax-discount daily 0.75 2026-01-06 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679339623003-YM9JBRZWGC0UPIE7JZXR/NLCC_entrance+%282%29.jpg Events https://nor-lea.org/adilene-nunez daily 0.75 2025-08-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679340157836-YICSX2URMXCX2J10KTYG/Photo+Apr+02%2C+11+56+40+AM.png Eagles Student Health Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e6b6072d-5f5f-4f3a-8575-53e2d398197c/Nunez_Adilene-2.jpg Eagles Student Health Center 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it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1709838776149-VNUZKFPQAHH6IE5X52LI/2024_Board_Members-3.jpg Our Leadership Team - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/464528dd-4384-4ba3-824e-e5b48bbba091/Executive%26Board-09.jpg Our Leadership Team - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/be20e2ef-d64b-43dd-b088-8181f31b23ad/Myers_Julia.jpg Our Leadership Team - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/6c69a25c-a5ab-46fc-8adb-4fe723b54dab/David_Shaw%282024%29.jpg Our Leadership Team - Make it stand out Whatever 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Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/a689518b-f576-4bc1-8d0d-b15696c7ca8e/Josue_Rodriguez%282024%29-2.jpg Our Leadership Team - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://nor-lea.org/jehanzeb-riaz daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679342164064-W8JH4140G1MYK2S961SX/Cancer+Center+%281%29.jpg Cancer Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/423bcfb4-ffda-4181-bde4-a99bff22b338/Riaz_Jehanzeb+2.jpg Cancer Center https://nor-lea.org/hospital-week daily 0.75 2026-04-17 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1442602422717-6N0UFES4N4RKFPZSKBG6/Nor+Lea+Clinic+69.jpg Nor-Lea Hospital District https://nor-lea.org/directory daily 0.75 2026-01-29 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Wellness https://nor-lea.org/daisyawards/former daily 0.75 2025-08-01 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1442602422717-6N0UFES4N4RKFPZSKBG6/Nor+Lea+Clinic+69.jpg FORMER DAISY WINNERS https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/ea002b9f-b160-4316-8a8d-aba9fd178a45/Karen_Carter.jpg FORMER DAISY WINNERS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/696370d7-48fe-404f-a9a0-d86e9ec312d5/Kellie_Garner.jpg FORMER DAISY WINNERS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/89be8bd7-181b-45ec-95f4-6a38bb639cf6/Daysha_Johnson.jpg FORMER DAISY WINNERS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. 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difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/6ad2672d-2b41-4e89-9c54-eaff633b8454/Danelle+Vickery.jpg FORMER DAISY WINNERS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/f1ce32d6-52b0-4e68-a3c9-61eef0d85364/Amanda_Gideon.jpg FORMER DAISY WINNERS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1dcc16f3-7bb0-443f-b720-b148962c98e1/SerenityCollins_headshot_1124.jpg FORMER DAISY WINNERS - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/ae8655fc-0cc0-4bde-9e7e-9a136bcc09ca/Leslie+Goodrich.JPG FORMER DAISY WINNERS - Make it stand out Whatever it is, the way you tell your story online can make 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