https://nor-lea.org/rural-new-mexico-healthcare daily 0.75 2024-02-26 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1572534189130-T8RDVTCUTX1E3VIGXD72/shutterstock_397741318.jpg Nor-Lea Hospital District https://nor-lea.org/rural-new-mexico-healthcare/2019/10/31/rural-new-mexico-patients-deserve-the-right-surprise-medical-billing-solution monthly 0.5 2024-02-27 https://nor-lea.org/media-meeting daily 0.75 2024-02-26 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1451937232661-4VO2P5AKVYRQZB69T2ZY/-Nor+Lea+Clinic+69.jpg Nor-Lea Hospital District https://nor-lea.org/media-meeting/2024/2/26/media-meeting-podcast-feat-david-shaw-ceo-administrator-at-nor-lea-hospital-district monthly 0.5 2024-02-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/8c7a154d-651d-481c-b05d-e596474980a5/Main+Entrance.jpg Nor-Lea Hospital District - Media Meeting Podcast feat. 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the way you tell your story online can make all the difference. https://nor-lea.org/plumbing-construction daily 0.75 2024-04-05 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1442602422717-6N0UFES4N4RKFPZSKBG6/Nor+Lea+Clinic+69.jpg Nor-Lea Hospital District https://nor-lea.org/plumbing-construction/2024/4/5/plumbing-amp-construction-update monthly 0.5 2024-04-05 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e01959f6-1188-4f7e-8508-bfb62189906f/Screenshot+2024-03-13+163447.png Nor-Lea Hospital District - Plumbing & Construction Update - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://nor-lea.org/boardwalk-concrete daily 0.75 2024-04-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1442602422717-6N0UFES4N4RKFPZSKBG6/Nor+Lea+Clinic+69.jpg Nor-Lea Hospital District https://nor-lea.org/boardwalk-concrete/2024/4/23/boardwalk-updateconcrete-pour monthly 0.5 2024-04-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e01959f6-1188-4f7e-8508-bfb62189906f/Screenshot+2024-03-13+163447.png Nor-Lea Hospital District - Boardwalk Update/Concrete Pour - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/effd0690-297d-494d-a8d2-19e9991cb4e7/Closed+Offices.jpg Nor-Lea Hospital District - Boardwalk Update/Concrete Pour - Make it stand out Closed Offices Map https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e0f75129-7c3a-40e4-b284-dac65bb4e51e/Emergency+Routing.jpg Nor-Lea Hospital District - Boardwalk Update/Concrete Pour - Make it stand out Emergency Routing map https://nor-lea.org/welcome-coo daily 0.75 2024-07-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1442602422717-6N0UFES4N4RKFPZSKBG6/Nor+Lea+Clinic+69.jpg CEO & Construction Upates 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Hobbs Medical Clinic https://nor-lea.org/mary-kay-ragan daily 0.75 2025-10-01 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679339465191-PL4UO27NAXF6FP35IT0E/NLCC_entrance+%282%29.jpg Lovington Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1478099002478-DQPVMXA98ELA7HTA5RTQ/image-asset.jpeg Lovington Medical Clinic https://nor-lea.org/publicnotices daily 0.75 2026-03-27 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1680119419759-ENUJVKDXKW72R61LPWK4/NLCC_entrance+%282%29.jpg Public Notices https://nor-lea.org/terri-langford daily 0.75 2025-10-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679414854879-46LRNDK5KDJK732EYUQZ/shutterstock_1524982148.jpg Behavioral Health https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/6d8e8b5e-ceb6-4462-bdba-e50ba7520c3b/Langford_Terri_01.jpg Behavioral Health https://nor-lea.org/ayyappa-duba daily 0.75 2025-08-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679521224874-P9G381NNNL5GLCR3268B/shutterstock_1524982148.jpg Rheumatology https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/a8b1643c-203e-4673-927d-7e1cedb22b7f/Duba-3.jpg Rheumatology https://nor-lea.org/bramara-godasi daily 0.75 2025-09-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1680111102181-3LV6SFG1NNQIMP16KLOF/shutterstock_1524982148.jpg Endocrinology https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/10c93318-3807-44cd-9063-e2fccfbdef34/Godasi_Bramara.jpg Endocrinology https://nor-lea.org/ashley-spencer daily 0.75 2025-08-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1680549162577-JZI6YP9XIXJYQMSBBQKX/HP.jpg Heritage Program https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1503589868263-92HAFFORQRKNM1KLB0JH/Spencer+A_.jpg Heritage Program https://nor-lea.org/marco-maldonado daily 0.75 2026-01-07 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679339150736-FEVBU5CN8HYQ8E7Z9B20/NLCC_entrance+%282%29.jpg Lovington Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e7259db3-5489-4f65-8af6-54390ae2bf46/Maldonado_Marco_2.jpg Lovington Medical Clinic https://nor-lea.org/stephanie-wilks daily 0.75 2025-10-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679337316542-8O8PTLVFDOHKHTDFWD68/IMG_5086.JPG Tatum Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/f3a18172-d625-4d39-be51-a01e0c7d66b8/Wilks_Stephanie_03.jpg Tatum Medical Clinic https://nor-lea.org/brandi-tedder daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679339575466-PHBGQ0IJQKQUW2I9J871/NLCC_entrance+%282%29.jpg Lovington Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1512595671577-80JYXMZJ49MFSLQ38JM5/Tedder_Brandi__02.jpg Lovington Medical Clinic https://nor-lea.org/corporate-wellness daily 0.75 2026-03-19 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1666905931533-4XOGREIOB7EROONH1LWY/shutterstock_2208512387.jpg Corporate Wellness https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/dbfcd686-5385-47a2-aa67-ebf4fa57c639/Corporate_wellness_logo_horizontal1.jpg Corporate Wellness - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://nor-lea.org/20180130rmvv1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517329134712-XZS15IH38H1XT10ZZPUM/shutterstock_605209094.jpg Mission, Vision, Values https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517329397939-SX7PC24WD9VZC9AHRNEQ/E2-EL-on+white.png Mission, Vision, Values https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517330120892-BV7L9MXEQCIBV31EGXDK/icare.png Mission, Vision, Values https://nor-lea.org/20180130tr1801 daily 0.75 2022-11-30 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517339169626-UJ91Y1XLXAQKUR3BK9MO/shutterstock_641775298.jpg Time Reporting https://nor-lea.org/20180130echaic1801 daily 0.75 2018-04-19 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517334236110-T2BULZAMID7UYY1XG8N0/shutterstock_82128271.jpg Emergency Codes, HIPAA, and Infection Control https://nor-lea.org/20180130nlc1801 daily 0.75 2018-09-06 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517337584928-BW9K03HH4UAKDC4MJMLU/shutterstock_344201303.jpg Nor-Lea Culture https://nor-lea.org/20180130a1801 daily 0.75 2018-04-19 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517334485544-K23C3D07XVUWI3BJQD9N/shutterstock_126687887.jpg AIDET https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517331576964-HVGJJALWOTQLQQ2RMSF6/aidet.png AIDET https://nor-lea.org/20180130re1801 daily 0.75 2018-04-19 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517332985991-G1ZFFCUL17C2Z1O1HGM4/shutterstock_20667490.jpg Empathy https://nor-lea.org/20180130daah1801 daily 0.75 2018-10-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1524149114315-E3EVQG1FAC3A9ILIP3OA/IMG_4156.JPG Dietary Access and Hours https://nor-lea.org/20180130ric1801 daily 0.75 2025-06-19 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517342196146-RA4GV91UQ7WWW8T398XV/shutterstock_158376803.jpg Important Contacts https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517342444645-9ASS1X4AMGZ6FIXEC2F3/Carver_Ronald+Chad.jpg Important Contacts CHAD CARVER, M.D. Emergency Room / Trauma Director chad.carver@nlgh.org (575) 396-6611 ext. 1569 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517342558521-UCJ1BJMQ36M949IZMEQG/Karnati_Bharath.jpg Important Contacts BHARATH KARNATI, M.D. Hospitalist / Medical Director BHARATH.KARNATI@nlgh.org (484) 223-6902 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517342762702-49X6HL12VXRUG3TLAH9D/Sharma_Archna.jpg Important Contacts ARCHNA SHARMA, M.D. Gastroenterologist / Vice CHIEF OF STAFF/Secretary archna.sharma@nlgh.org (703) 919-4872 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/9fb4ec7a-6b50-422c-b85e-0ce7c5ca2ee1/David_Shaw%282024%29.jpg Important Contacts DAVID SHAW CHIEF EXECUTIVE OFFICER david.shaw@nlgh.org (575) 704-7512 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/a894bbba-6a37-4774-85bc-053e3facbf09/BranDee_Savell.jpg Important Contacts BRANDEE SAVELL Chief nursing officer BRANDEE.SAVELL@NLGH.ORG extension: 1231 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/10c23b71-1a5f-478a-a101-fa9f4b200c39/Welch_Bryan-4.jpg Important Contacts patrick welch CHIEF OPERATING OFFICER Patrick.welch@nlgh.org extension: 1202 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/81c1e798-c626-4946-a6ec-ee0f3a83e850/Josue_Rodriguez%282024%29-3+%281%29.jpg Important Contacts - Make it stand out Josue Rodriguez CHief human resource officer josue.rodriguez@NLGH.ORG extension: 2402 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/a374aef8-4d97-44d0-8fe7-355f387114a2/Ronald_Hopkins%282024%29.jpg Important Contacts RONALD HOPKINS, D.O. Chief Medical Officer Ronald.hopkins@nlgh.org (575) 396-6611 ext. 1328 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/4fabd964-2e2e-40a0-aab2-c19bf33d8136/Armitige_Tammy-1.jpg Important Contacts - Make it stand out Tammy armitige chief primary care officer tammy armitige@nlgh.org extension: 2153 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/168d9770-c75b-4afe-8929-bc7e5d14610a/Allyson_Roberts%282024%29-2.jpg Important Contacts ALLYSON ROBERTS CHIEF FINANCIAL OFFICER allyson.roberts@nlgh.org Extension: 2207 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1cf1dbaf-6662-41e5-bf57-fa0fa3bdf4af/Gonzalez_Alex.jpg Important Contacts ALEXANDRA GONZALEZ HUMAN RESOURCES coordinator alexandra.gonzalez@nlgh.org extension: 2401 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/795da7ee-e82e-4ff4-bfe0-541944d04207/SAM+.jpg Important Contacts - Make it stand out samantha fort HUMAN RESOURCES learning and develOPMENT specialist samantha.valenzuela@nlgh.org extension: 2408 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/46e837e8-b7d2-4c3b-87b8-038d52842400/Carrasco_Marisol%28Cropped%29.jpg Important Contacts marisol carrasco HUMAN RESOURCES Generalist marisol.carrasco@nlgh.org extension: 2405 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/f52292ff-c6e9-44ca-9551-4c455d0888f0/Valenzuela_Jeremy%28Cropped%29.jpg Important Contacts JEREMY VALENZUELA human resources recruiter oscar.valenzuela@nlgh.org extension: 2404 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/206cf410-59eb-4ba9-890d-7d0e47abcce3/Porter_Martha%28Cropped%29.jpg Important Contacts MARTHA PORTER PAYROLL martha.porter@nlgh.org extension: 2407 https://nor-lea.org/20180130rcf1801 daily 0.75 2022-12-02 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517347066269-4QYMHULGM682G2SOGBU1/shutterstock_621754406-2.jpg Compliance https://nor-lea.org/20180228eic1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517342196146-RA4GV91UQ7WWW8T398XV/shutterstock_158376803.jpg Important Contacts https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517343239186-ZEVG8ZC6SHI7R80YREL2/Shaw+David_01.jpg Important Contacts DAVID SHAW CHIEF EXECUTIVE OFFICER david.shaw@nlgh.org (575) 704-7512 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517343278349-P7IDG3SM3G0B0N7LYW3W/Savell_Brandee_.jpg Important Contacts BRANDEE SAVELL CHIEF QUALITY OFFICER BRANDEE.SAVELL@NLGH>ORG (575) 396-6611 EXT. 1231 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517343205772-SGCBAKQ8N03V2GOJB47S/Hamilton_Dan_.jpg Important Contacts DAN HAMILTON CHIEF OPERATING OFFICER dan.hamilton@nlgh.org (575) 396-6611 ext. 1250 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517343328029-ZAEF872YA30M1H7KKR2T/Patterson+Marcia_.jpg Important Contacts MARCIA PATTERSON CHIEF NURSING OFFICER marcia.patterson@nlgh.org (575) 396-6611 ext. 1200 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1521644087457-TKK6GMD8RDY79A3KL0AA/Hopkins_Ronald.jpg Important Contacts RONALD HOPKINS, D.O. Chief Medical Officer Ronald.hopkins@nlgh.org (575) 396-6611 ext. 1328 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517417451359-BJLVQ9LZ8W68LZVFUKT6/_M0A3596.jpg Important Contacts MARIE GRAY EXECUTIVE ASSISTANT TO THE CEO marie.gray@nlgh.org (575) 396-6611 ext. 1106 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517343155898-E6ZQ719NVL0GSKA5ICQD/Roberts_Allyson_.jpg Important Contacts ALLYSON ROBERTS CHIEF FINANCIAL OFFICER allyson.roberts@nlgh.org (575) 396-6611 ext. 1126 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1529532280302-KQW7P5QQ0PYJW5KQQ2IC/josue_rodriguez_2018.jpg Important Contacts JOSUÈ RODRIGUEZ Interim HR Director JOSUE.RODRIGUEZ@nlgh.org (575) 396-6611 ext. 1103 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517954523688-9O7H3F88VVNRGNW2JW5J/jeremy_valenzuela_web.jpg Important Contacts JEREMY VALENZUELA Learning and Development Specialist oscar.valenzuela@nlgh.org (575) 396-6611 ext. 1387 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517954389239-4D9F18J4TD5MF9OSMXF8/martha_porter_web.jpg Important Contacts MARTHA PORTER PAYROLL martha.porter@nlgh.org (575) 396-6611 ext. 1124 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1529532497289-90SVYTIYPGTDPWZRUXCE/amanda_newman_2018.jpg Important Contacts AMANDA NEWMAN BENEFITS COORDINATOR amanda.newman@nlgh.org (575) 396-6611 ext. 1169 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1529532770098-27H8P8TCTXU2XHENZPG0/alexandra_gonzalez_2018.jpg Important Contacts ALEXANDRA GONZALEZ HUMAN RESOURCES ASSISTANT alexandra.gonzalez@nlgh.org (575) 396-6611 ext. 1170 https://nor-lea.org/20180228emvv1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517329134712-XZS15IH38H1XT10ZZPUM/shutterstock_605209094.jpg Mission, Vision, Values https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517329397939-SX7PC24WD9VZC9AHRNEQ/E2-EL-on+white.png Mission, Vision, Values https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517330120892-BV7L9MXEQCIBV31EGXDK/icare.png Mission, Vision, Values https://nor-lea.org/20180228eechaic1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517334236110-T2BULZAMID7UYY1XG8N0/shutterstock_82128271.jpg Emergency Information, Codes, and Infection Control https://nor-lea.org/20180228ea1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517334485544-K23C3D07XVUWI3BJQD9N/shutterstock_126687887.jpg AIDET https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517331576964-HVGJJALWOTQLQQ2RMSF6/aidet.png AIDET https://nor-lea.org/20180228ed1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1521643789891-XT5GFK0JNE3MAUR6XC94/new_salad_bar4.jpg Dietary https://nor-lea.org/20180228enlc1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517337584928-BW9K03HH4UAKDC4MJMLU/shutterstock_344201303.jpg Nor-Lea Culture https://nor-lea.org/20180228ec1801 daily 0.75 2024-01-10 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517347066269-4QYMHULGM682G2SOGBU1/shutterstock_621754406-2.jpg Compliance https://nor-lea.org/20180228etr1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517339169626-UJ91Y1XLXAQKUR3BK9MO/shutterstock_641775298.jpg Time Reporting https://nor-lea.org/20180228ee1801 daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1517332985991-G1ZFFCUL17C2Z1O1HGM4/shutterstock_20667490.jpg HIPAA https://nor-lea.org/rrhf0419 daily 0.75 2018-09-06 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1524147888444-Q5PKMVHJGDRNHEITBB69/shutterstock_634371701.jpg Run, Hide, Fight https://nor-lea.org/rhf daily 0.75 2018-04-19 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1524147888444-Q5PKMVHJGDRNHEITBB69/shutterstock_634371701.jpg RUN, HIDE, FIGHT https://nor-lea.org/michael-pena daily 0.75 2025-10-01 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1692828920067-RWSK3R9JAYN87PDCWACM/NLCC_entrance+%281%29.jpg Hospital https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/6a9890bb-8f46-4cdf-9ce1-f079ee5804cc/pena_michael2.jpg Hospital https://nor-lea.org/jacqueline-nelson daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679521029728-PD49SI9Q6MF9GMBOV0FT/shutterstock_1524982148.jpg Neurology 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Nor-Lea Café https://nor-lea.org/bennet-togbe daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679416151165-Q0KC9MSRY472VUZVPZHH/shutterstock_1524982148.jpg General Surgery https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/c688232b-5a82-49cf-9b27-db94be13573e/Togbe_Bennet%28Wide+Shot%29-1.jpg General Surgery https://nor-lea.org/hobbs-medical-clinic daily 0.75 2025-12-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1669225396023-DS0C8TJ8DUHKFB3YYQDD/_Hobbs+Medical+Clinic+05.jpg Hobbs Medical Clinic https://nor-lea.org/employee_it-security daily 0.75 2022-12-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1669937306228-DMJRVUEJFVUTNC9OX2E5/unsplash-image-vZJdYl5JVXY.jpg employee_IT Security https://nor-lea.org/resident_it-security daily 0.75 2022-12-06 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https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1661543477430-5QRIQO2MB49TH3Z7MT13/shutterstock_1524982148.jpg General Surgery https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/cfd7fd33-813d-4c43-a451-2f65be270867/Togbe_Bennet%28Wide+Shot%29-1.jpg General Surgery - Bennet Togbe, M.D., FACS bENNET TOGBE, m.d., facs gENERAL SURGEON https://nor-lea.org/eshc daily 0.75 2024-07-29 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679339895957-7B5QAKAKCI6BQS5X2ZOD/Photo+Apr+02%2C+11+56+40+AM.png Eagles Student Health Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/21bfb196-7a1a-4862-adac-1e31eaa27168/Garcia_Kelsey.jpg Eagles Student Health Center - Kelsey Garcia, CNP Kelsey Garcia, CNP certified nurse practicioner https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/3eed3474-2823-4ce2-8009-f0ee979dd634/Roberts_Faith_02+%281%29.jpg Eagles Student Health Center - Faith Roberts, LAMFT faith roberts, lamft lICENSED associate marriage & family therapist https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e6b6072d-5f5f-4f3a-8575-53e2d398197c/Nunez_Adilene-2.jpg Eagles Student Health Center - Adilene Nuñez, LMSW Licensed Master Social Worker https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/76d31024-8492-4d77-854f-d257cdd73666/Boyd_Sarah-1.jpg Eagles Student Health Center - Sarah Boyd, LSCW Licensed Clinical Social Worker https://nor-lea.org/candy-peters daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1692978374494-LSWRJ9PBMA7XGMQFVFKT/NorLea+ER+59.jpg Hospital https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/fbf2bf50-53fe-43b6-b1dc-1dd98750ed5e/Peters_Candy.jpg Hospital https://nor-lea.org/david-jenkins daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679342260242-V3JTAYOV76B00HQRRVJU/Cancer+Center+%281%29.jpg Cancer Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/56bcc482-89cf-433f-addc-eaa485f7cf75/jenkins-david-1134513054.jpg Cancer Center https://nor-lea.org/tatum-medical-clinic daily 0.75 2025-02-13 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1678902786772-M00YESTDXDKEUDCPIQ3R/IMG_5086.JPG Tatum Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1d0b82fb-4e71-47db-85f6-ab6aef9fa753/Wilks_Stephanie_02.jpg Tatum Medical Clinic - Stephanie Wilks, CNP stephanie wilks, cnp certified nurse practicioner https://nor-lea.org/respiratory-therapy daily 0.75 2024-09-23 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679073574974-J1AIBGGN0VC0A8WXJPBE/shutterstock_513882334.jpg Respiratory Therapy https://nor-lea.org/family-health-center-of-lea-county daily 0.75 2024-01-03 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679007478134-IM2MAKXBTTUYCV8SVHX7/IMG_5104.JPG Family Health Center of Lea County https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/23da14e1-70e5-4ca7-b480-685f3413545d/Naveen_Sarakanit.jpg Family Health Center of Lea County - Naveen Sarakanti, M.D. naveen sarakanti, md primary care physician https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/d51376cf-7850-41ea-8eed-7d20bf54e26e/Conley_Feranie2.jpg Family Health Center of Lea County - Feranie Conley, CNP feranie conley, cnp Certified Nurse Practitioner https://nor-lea.org/professional-physicians-center daily 0.75 2026-02-04 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679063527734-MCHIRM4NH7B4ACHRL8H4/shutterstock_1524982148.jpg Professional Physicians Center https://nor-lea.org/david-turner daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1692978560244-1BOYKFBMYF4BC43CJVYO/NorLea+ER+59.jpg Hospital https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/8952d6a4-7cda-4aea-898a-44a30edd4ba2/Turner_David.jpg Hospital https://nor-lea.org/adrian-velasquez daily 0.75 2025-08-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1680190512625-VUJF46IWDPNRFDED9R0Q/shutterstock_513882334.jpg Lovington Student Health Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/270c85be-b31f-4300-9243-2eaf72954aaa/Velasquez_Adrian-1.jpg Lovington Student Health Center https://nor-lea.org/specialty-services-info daily 0.75 2026-02-02 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1680119151115-7DXUK1YCJ4A2YKFM1WM6/NLCC_entrance+%282%29.jpg Helpful Resources https://nor-lea.org/kim-tekut-cnp daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1731535941588-7XD922GMRFP7EBQQZOZG/shutterstock_2052951506.jpg Thunderbird Health Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/5c94cff9-77e7-4949-89cb-592e42543161/Tekut_Kim.jpg Thunderbird Health Center https://nor-lea.org/kelsey-garcia daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679340107923-MW4FA5H3989ZXQ5PSNY9/Photo+Apr+02%2C+11+56+40+AM.png Eagles Student Health Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/5a5b55cd-829e-4f8c-87f9-6b8bf65c78b0/Garcia_Kelsey.jpg Eagles Student Health Center https://nor-lea.org/exceptional-care-awards daily 0.75 2026-04-01 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1683669552947-DAIZ305GIHG8COC314I2/NLCC_entrance+%282%29.jpg Nor-Lea Hospital District https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/f65c8215-31e2-4845-86d3-2752590c5ef6/ICONS.png Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e40153de-cddd-4cd5-8c8b-de0eb55ee705/636083152938548924_92_Innovation.jpg Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/06a5d63c-4fa4-41f0-ab5b-f9752b92f364/636083153095177944_92_Compassion.jpg Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/2d115333-26c6-48be-b57b-973666e8f935/636083153278483819_92_Accountability.jpg Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/92a6704f-beb4-4c26-9b28-d41225633b25/636083153411868094_92_Respect.jpg Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/03cb3124-420d-4d31-b9c7-b54d361f5a2f/636083153542132269_92_Empowerment.jpg Nor-Lea Hospital District - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1772218118916-63KLOEOLASPIJCC38P26/Alejandra+Cano.jpg Nor-Lea Hospital District - Alejandra Cano Innovation Nominated by Director of Business Development & Community Relations CMS recently put requirements for our website in place regarding a text format for price transparency. The web hosting platform we have spent years building and perfecting did not accommodate this format. Alejandra, not giving up, got on support with our website several times, got on the phone with CMS multiple times and sought work arounds. She worked with IT and, together, found a solution due to her "owner" mentality, curiosity and sticktoitiveness. She found a solution where there was not a paved road to one! Not only did she accomplish this for the hospital to be in compliance, but she also served as a resource to Cibola Hospital who reached out, in desperation, with the same issue. I asked Alex if she would please help them and she simply said, "of course!" and got right on it. Alex sent them her work around and the response from Cibola was, "This is wonderful! Thank you so much, you definitely made my day - I think I cried a little Appreciate you all, if I can ever be of assistance as well - feel free to reach out." It was so wonderful to see this because Alex sought best practices, couldn't find one, worked with IT to create one and then shared it and THAT is what makes Nor-Lea exceptional! Thank you, Alex, for your continual curiosity and dedication while serving at Nor-Lea!! https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1772218114315-0FJC2FZRJA0ZV8X9AJO5/Karla+ruiz+.jpg Nor-Lea Hospital District - Karla Ruiz Compassion Nominated by Nurse Practitioner The nurses on shift yesterday made a big difference for a person in a hard situation. I had a homeless person that was living in their car. They had some basic medical need that we attended too, and when they were ready for discharge, I asked if we offer them a shower. Gabi and Karla made it happen. They not only got them a shower but went even further. They had someone go to the dollar store and they got them clothes. They made sure they had lunch and truly cared for this person. The smile on their face and gratitude are priceless. We found out the salvation army does weekly showers too and we're able to get them follow-up care, but their hearts on a busy day made a big difference and I wanted to share this. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1772218121060-8MGNORPHW00W257MTJ9A/Gabriela+Navarrette+.jpg Nor-Lea Hospital District - Gabriela Navarrette Compassion Nominated by Nurse Practitioner The nurses on shift yesterday made a big difference for a person in a hard situation. I had a homeless person that was living in their car. They had some basic medical need that we attended too, and when they were ready for discharge, I asked if we offer them a shower. Gabi and Karla made it happen. They not only got them a shower but went even further. They had someone go to the dollar store and they got them clothes. They made sure they had lunch and truly cared for this person. The smile on their face and gratitude are priceless. We found out the salvation army does weekly showers too and we're able to get them follow-up care, but their hearts on a busy day made a big difference and I wanted to share this. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/9116e943-2698-40bc-8097-db9d2dd32df0/Monica+Castanon.jpg Nor-Lea Hospital District - Monica Castanon Respect Nominated by ACO/Diabetes Manager Monica had a patient that came in for the AWV. She discovered the patient had no water source. They were using the neighbors water hose to flush the toilet, and neighbors were letting them shower at their home. They couldn’t afford the water bill which exceeded $300. Monica was able to coordinate with the Financial Department and this patient. Through this coordination, resources were found to assist. The Salvation Army covered the water bill cost and patient was able to get the water back on in their home. Monica has a Servant Heart; she values all people and goes above and beyond to help those in need. Nominated by Peer During a recent celebration team huddle at a doctor’s pod, we had the privilege of presenting a Celebration Team Card to Monica, ACO Medical Assistant. The card recognized her for the exceptional care she provides to her patients. What began as a simple moment of appreciation quickly became something far more powerful. As the patient’s words of gratitude were read aloud, Monica became emotional and shared a story that speaks volumes about the impact of her work. She recalled a patient who was hesitant to complete a mammogram. Taking the time to listen, educate, and reassure, Monica encouraged the patient to follow through with the screening. The patient ultimately agreed—and that decision changed the patients life. The mammogram detected breast cancer at an early stage. Today, that patient is cancer-free. Monica expressed deep gratitude for having played a role in saving a life. This story is a testament to the power of compassion, patience, and advocacy in healthcare. Those of us who see Monica in clinic a few times each week know this is not an isolated example. She consistently dedicates extended time to each patient, empowering them to take charge of their health and complete critical, life-saving screenings. She meets patients where they are, builds trust, and ensures they feel supported every step of the way. Monica’s story is worth telling. And the patient’s testimony—made possible by Monica’s dedication—is worth hearing. It is a powerful reminder that behind every screening, every conversation, and every moment of encouragement, there is the potential to change, and even save, a life. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1772218104057-MN15RQKPPK2ZI2TFSVRG/Monique+galindo+.jpg Nor-Lea Hospital District - Monique Galindo Empowerment Nominated by Clinic Patient Access Manager I would like to recognize Monique Galindo in the ICARE Empowerment category. Monique was my manager for four years and helped me grow in many ways, from the beginning of being placed in her department until my last day with her. During my last evaluation with her, Monique used that time to educate, guide, encourage and empower me on my new journey in a manager’s role. She offered me guidance on rounding with my new team and suggested serval different questionnaires and sites to utilize on getting to know my new team members. At my first manager’s meeting, she even gave me a shout out on helping my previous team as she was out on FMLA. She valued me as her team member even though she was losing me as an employee. The respect she has given me has not gone unnoticed by myself and peers. I will always be grateful for the last evaluation I had with Monique because I was able to utilize her guidance with her suggestions. Nominated by Chief Human Resource Officer I would like to nominate Monique for the Exceptional Care Award for consistently going above and beyond to support teams outside of her department and for volunteering her time and talent to make organization-wide events successful. Monique has been an incredible asset to the Christmas Party Committee. Without being asked, she stepped up and fully took ownership of vendor outreach for gifts. She proactively contacted vendors to request donated items, followed up as needed, and then tracked every gift from start to finish to ensure nothing was missed. Her organization and follow-through made the entire gift component smooth and stress-free for the committee, especially for HR. She made it easy to see what was secured, what was pending, and what still needed attention. She didn’t just help; she led this effort voluntarily, and the results showed in how streamlined and successful that part of the event became. Monique also demonstrated the same level of commitment during the Fall Family Festival. She volunteered her personal time to be present and engaged, arrived dressed in a Halloween costume to bring extra fun and energy, and independently ran her own table. She created a welcoming experience by handing out candy, playing games with the kids, and helping ensure families felt included and entertained. Her positive attitude and willingness to jump in wherever needed reflected genuine care for our employees and their families. Monique consistently shows up as a dependable partner across departments, taking initiative, following through, and lifting the load for others, without being asked and without needing recognition to do the right thing. Her actions reflect Exceptional Care and servant leadership in the most practical way: seeing a need, stepping in, and making the experience better for everyone. Monique is highly deserving of this award. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1772218115179-0UJ4C9P98AIFI7XHITW8/Jessica_Lizardo2025-1.jpg Nor-Lea Hospital District - Jessica Lizardo Empowerment Nominated by Chief Financial Officer Jessica is a self-motivated, caring and dedicated person who goes above and beyond in service to others. She is always willing to tackle a major project with amazing structure and organizational expertise. She is also willing to help others meet their goals by jumping in and assisting in any way she can. Recently, she was a huge help in the maintenance department when the electricity was turned off at the power pole which supplies the service to the old hospital. The power was turned off abruptly after business hours. Jessica was not on-call at the time, but she knew the seriousness of the situation, especially since Jason was out. She took care of the situation, made some fantastic decisions and ensured that the facility was secure. She stayed until she knew all systems were functioning appropriately. Also, during Jason’s FMLA leave, DNV came to do the annual survey for accreditation. I was so hoping Jason was going to be back for the survey, but I was honored and overwhelmed with joy that Jessica was by my side for the 3 days of the survey. When I rounded the corner to her office on my way to admin that first morning, I only had to step into her office, and she knew my question (it was probably the panic in my eyes!). She didn’t even wait for me to ask for help. She told me her team had it covered with IT, and she would be by my side to tag team the surveyor. WOW – what a blessing. She sprang into action, and it was such a humbling sight. We tag teamed the surveyor from the very first day to the end. I made conversation, answered simple questions and was the “distraction” as Jessica searched Jason’s computer and email to find the supporting documentation and answers. We were able to find everything and anything he asked. So Amazing!! When the survey was over, we had managed to close all of the outstanding findings from last year’s survey. We both had pages of notes so that we could hand everything off to Jason “as if he had been there”. If I ever have to go into battle or take on an impossible task, Jessica will be one of the first people I call. I believe Jessica leads by inspiring and motivating other employees and leaders by connecting their individual work to the mission and vision of Nor-Lea. She also truly exemplifies servant leadership by fostering a collaborative environment built on trust and mutual respect. I’m honored to work with her every day. Nominated by Director of Business Development & Community Relations As a hospital with several different service lines, there are multiple things, at all times, that we must be communicating to our patients and community. The signage requests became overloaded and the public is simply tuning them out. We need a modern take to our signage that is digestible to our guests while keeping our facilities looking organized and professional. Digital signage was the decision. I researched a couple of different vendors that would make this manageable for the over 100 devices that we would need to send communications to and the costs were $25k-50k, annually. Jessica, with a very full plate of big projects, stepped up to the plate. She spent countless hours trying to find a cost-effective solution for us to manage all our communications remotely to all the different devices and found an perfect solution. This project was very intricate and had to be tested with different devices and setups. She trialed it at home and work, even using her personal Samsung account to perfect the process. Alex in Marketing also played a huge role in the success of this pilot project. Alex and Jessica remained committed to finding a solution and we're happy to report the pilot is going well. There will be initial costs in getting devices set up but will save the hospital so much money in the future with signage costs. We will not have to pay a third party to supply the platform. Thank you, Jessica and team, for all you do! This is a great win for you, IT, Marketing and Nor-Lea as a whole! https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/85b5d8eb-6a0b-4b5c-b6f3-baeb87667981/Angel_Montoya.jpg Nor-Lea Hospital District - Angel Itzael Montoya Meza Compassion Nominated by Peer After leaving work I noticed my car had a flat tire. Angel saw my co-workers and myself struggling and offered to help place the spare time on. I am very grateful he was willing to help. He was leaving work and stayed to help me under the hot sun. Angel choosing to take time away from home and helping me is why I nominate him for the Compassion award. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/41c2edee-c782-4174-9393-dacc95c1783c/Sonia_Garcia.jpg Nor-Lea Hospital District - Sonia Garcia Compassion Nominated by Director of Surgical Services I am honored to nominate Sonia Garcia for the iCARE Compassion Award. Yesterday, Sonia demonstrated an extraordinary level of empathy and care for a patient who was experiencing a deeply vulnerable moment. The patient had an accident and was visibly upset and embarrassed. Sonia responded with grace and compassion—helping the patient and then discreetly pulling the car around to a private area so the patient could leave in privacy. Sonia even provided chemo mats to further provider care for the patient, showing not only thoughtfulness but a deep understanding of the patient’s emotional and physical needs. Her actions preserved the patient’s dignity and comfort in a way that went far beyond her job duties. Sonia’s kindness and quick thinking turned a difficult situation into one of care and support, and she truly exemplifies the spirit of iCARE. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/500c6814-57dc-472c-861c-1564914669b7/Adrian_Orrantia.jpg Nor-Lea Hospital District - Adrian Orrantia Compassion Nominated by Nor-Lea Cancer Center Staff It was difficult choosing which iCare value to choose for this nomination as Adrian is a perfect example of someone who lives all the values. He is respectful to all patients and his fellow employees, empowering everyone to reach their full potential and advocating for patient care and safety. But most of all he is compassionate as both a manager and a nurse, which is what I would like to highlight in this nomination. He is compassionate to his coworkers, always listening to everyone's concerns and working for solutions to make the workplace the best it could be for everyone. Everyone feels comfortable approaching him for any questions or concerns anyone has, and he always meets everyone with kindness, understanding, and patience, even when he is extremely busy with a to-do list of what seems like a million things. Even though he is always busy with manager things and meetings, he never fails to help everywhere he can. If you can't find him in his office, you will probably find him helping position a patient for radiation treatment, accessing a port for a patient's chemo treatment, or just simply grabbing a water or warm blanket for a patient. Even in a manager position, he always extends true compassion and concern for all the patients that walk through this hospital. There are many patients who know him by name and ask how he is doing. There is one patient in particular who feels most comfortable with Adrian and requests he help him when he comes in for his appointment. Adrian always accommodates this patient in his schedule to make sure he is available and here for the patient when he comes in. There are many examples of his compassion that I could write but I will just include one for now. It was a very busy day in clinic, radiation and infusion. There was a patient who was having car trouble and many people tried to figure out what was wrong but no one could find a solution. So the patient was still here after a long day. Adrian continually checked up on the patient to see if any progress has been made, and made sure the patient and family member were taken care of with drinks, snacks, and lunch. After others had no luck, Adrian began assessing the situation and after spending quite some time looking at the car, he realized it was the battery to the key fob that had died and was the reason the car would not start. Adrian then drove to the store, purchased the battery himself, and helped the patient change the battery. The car finally started and the patient was able to head home after a long day. This is just one of the many examples of his compassion. In the midst of his packed schedule with meetings and manager duties, he never fails to make time to extend compassion to all those around him, coworkers and patients alike. Thank you Adrian for everything you do https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/9140947d-28a3-44b2-b96d-f230a10dd7f3/Julie_Holmsley.jpg Nor-Lea Hospital District - Julie Holmsley Empowerment Nominated by Rehab Services Manager Julie Holmsley has gone above and beyond in demonstrating true compassion, persistence, and dedication in supporting a young girl with severe, though undiagnosed, autism. What might seem like a routine task—getting a haircut—turned into a four-month journey of trust-building, therapeutic support, and advocacy. When Julie began working with the child, she presented with severely matted hair and could barely tolerate touch, particularly on her head. Due to profound sensory processing challenges, the idea of brushing, especially over matted areas, caused extreme distress. The child is non-verbal, rarely makes eye contact and experiences significant difficulty with any form of self-care or interaction. Her parents, facing their own personal challenges and misconceptions about autism, were unable to manage her hair care needs on their own. Recognizing both the immediate need and the deeper issues at play, Julie took action well beyond her standard duties. She continued to provide regular, compassionate therapy sessions specifically tailored to slowly desensitize the child to sensory input. Over months, she patiently worked to build trust, gently introducing touch and different textures, always following the child’s lead. Julie also identified a local salon willing to help, educated the staff on how to accommodate sensory needs, coordinated the appointment, and provided follow-up reminders to the parents to ensure the visit would be successful. Her dedication ensured that this little girl finally received the care she desperately needed in a way that felt safe, supportive, and respectful. Julie’s intervention prevented a possible referral for medical neglect, a situation no one wanted but that could have resulted without her persistence. She bridged the gap between good intentions and needed action, advocating for the child’s comfort and dignity in every step of the process. The outcome is not just cosmetic. With the matting gone, Julie is now helping the child learn to tolerate regular brushing—by both others and herself. These seemingly small victories are, in truth, life-changing. They represent empowerment, confidence, and progress. Because of Julie’s care, the child is also beginning to engage in new sensory experiences. For instance, she recently played in an oatmeal sensory bin, a huge leap forward from when such activities weren’t even remotely possible. Julie’s efforts are a powerful reminder of what happens when a provider leads with both skill and heart. Her work didn’t just resolve a health issue, it opened the door to developmental growth, greater family support, and a future full of new possibilities for a child who had once been nearly unreachable. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/e39f0159-8012-4c4f-acc4-7b9786d89a55/Miriam_Padilla.jpg Nor-Lea Hospital District - Miriam Padilla Accountability Nominated by Physician It is my privilege to nominate Miriam Padilla for recognition in the area of accountability. Miriam embodies the very best qualities of a dedicated and dependable employee. She consistently demonstrates reliability, initiative and an unwavering commitment to both her colleagues and our patients. Miriam is always present and engaged, approaching each day with a strong work ethic and a positive attitude. What sets her apart is her willingness to step beyond the boundaries of her designated responsibilities in order to support the team. She routinely assists in multiple areas of the clinic, pre-procedure, post-procedure and during procedures, regardless of whether the tasks fall directly within her role. This flexibility reflects her deep sense of accountability and her commitment to ensuring that the clinic runs smoothly and efficiently. Her attentiveness to the needs of patients is exceptional. Miriam consistently goes above and beyond to make sure that each patient feels supported, cared for and understood. She frequently provides translation services, bridging language gaps and ensuring that communication is clear, compassionate and respectful. In doing so, she not only enhances the quality of care but also strengthens the trust that patients place in our team. Equally important, Miriam contributes positively to the morale of her coworkers. Her helpful nature, readiness to step in wherever she is needed and uplifting attitude create a supportive environment that benefits the entire staff. She is a dependable team player who leads by example, demonstrating accountability not only in her own duties but also in her commitment to the success of others. For these reasons, I wholeheartedly nominate Miriam Padilla for recognition. Her daily actions and dedication exemplify true accountability, and I believe she is highly deserving of this honor. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/ae7cbfd1-fd3c-40d5-a9cf-b985752263fe/Shayla_Williams.jpg Nor-Lea Hospital District - Shayla Williams Accountability Nominated by Peer Approximately eight years ago, I performed an echocardiogram on a young military veteran whose results revealed a severely reduced ejection fraction—a key indicator of how effectively the heart pumps blood. The condition deeply concerned me, and over the years, I often found myself wondering about the patients health and whether they received the care they desperately needed. By chance, the day before the Fourth of July holiday, this same veteran returned for another echocardiogram. I recognized the patient immediately. Seeing the familiar name and face brought back all the concerns I had carried for years. After scanning the heart, I felt it was imperative that they receive specialized follow-up care. I shared these concerns with Shayla, and her response was nothing short of extraordinary. Shayla took immediate and compassionate action. She guided me through the appropriate steps to obtain a referral from the ordering physician and took ownership of the process from start to finish. She ensured that the referral documentation was accurately completed and submitted to the appropriate contact at the VA. Shayla took the initiative to follow up directly with the VA to confirm receipt and progress of the referral. Thanks to her persistence and dedication, Shayla was able to expedite the process and secure a timely appointment for the veteran with Dr. Sharma, despite his already full schedule. Her commitment ensured that this veteran, who had long been at risk due to poor cardiac function, was finally connected with the cardiology care they urgently needed. Shayla's actions exemplify true accountability and compassion. She not only listened but acted decisively and followed through to ensure that no barriers stood in the way of this patient receiving essential care. Her commitment made a meaningful difference in someone’s life, and for that, I am incredibly grateful. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/fd1f8060-d8a1-4250-b737-db9a6d60efa0/Grace_Caltagirone.jpg Nor-Lea Hospital District - Grace Caltagirone Innovation Nominated by Rehab Services Manager Grace is one of the most empowering and compassionate therapists on our team, but where she has truly stood out over the past few months is through her innovation. As the lead therapist for Inpatient Rehab, she has consistently earned glowing praise from patients during their hospital stay. Each week, Grace reviews multiple swing-bed submissions to determine whether patients qualify for our program or would be better served elsewhere. This spring, we saw many patients eager to come to Nor-Lea’s Swing Bed Program—often because of personal or family experiences with surrounding SNFs and nursing homes. Unfortunately, some patients’ needs exceeded what our program could provide. After encountering several challenging cases, Grace took initiative. She requested permission to visit nearby SNFs and nursing homes, both to compare services and to identify opportunities for Nor-Lea to grow. After seeing firsthand why so many patients preferred Nor-Lea’s Swing Bed Program, Grace began developing strategies to expand our capacity. She partnered with Terri and the Med-Surg floor on multiple projects to strengthen the inpatient rehab program and improve the overall patient experience. Her initiatives have included: Securing new gait belts to support safer transfers for both staff and patients. Acquiring updated assistive devices. Leading hands-on training sessions for safe transfers. Collaborating with construction to place hallway markers for ambulation tracking. Although we haven’t yet seen a measurable increase in swing-bed admissions, we anticipate growth within the next year thanks to Grace’s groundwork. She has also volunteered to revise our Swing Bed Program pamphlet and will be visiting surrounding hospitals to share information about our program and requirements—helping ensure that incoming referrals are strong candidates from the start. Through her dedication and forward-thinking approach, Grace has strengthened our Swing Bed Program and created new opportunities for patients to receive the care they need close to home. Without her efforts, patients might have faced prolonged hospital stays away from their families—or worse, declined beyond the ability to transition to rehab or return home. Grace’s leadership is positioning our Swing Bed Program to become yet another area where Nor-Lea delivers a patient experience that exceeds industry standards. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/35f3be03-4c87-495e-b3ef-012f5c77d0b7/Grace_Griffin.jpg Nor-Lea Hospital District - Grace Griffin Accountability Nominated by Chief Operating Officer When Grace was appointed as the leader of the Center of Innovation, she immediately recognized and filled a critical gap within the organization. In a process-driven culture built on quality, Lean, and Six Sigma, Grace saw an opportunity to weave innovation into the very fabric of how we work. By expertly integrating innovation with proven continuous improvement practices, she has created a powerful framework that is moving our organization forward with confidence and creativity. Grace understands that innovation is an essential capability for staying agile and competitive in a constantly changing marketplace. Through her innovative teaching methods, she is equipping colleagues at every level of the organization with the tools, confidence, and mindset needed to generate new ideas, solve complex problems, and turn vision into reality. Her efforts align seamlessly with our iCare values, particularly Innovation and Empowerment. By sharing her knowledge and fostering a culture of curiosity, experimentation, and creative problem-solving, Grace is developing individual and building organizational resilience. Looking ahead, our organization will face increasing pressures and challenges. Thanks to Grace’s leadership, the innovation mindsets and practices cultivated in her classes will provide a foundation for aligning strategic objectives with operational realities and dynamic market conditions. For her vision, dedication, and transformative impact, Grace is a truly deserving recipient of the Exceptional Care Award for Innovation. Nominated by Chief Nursing Officer Grace's passion for the Center for Innovation and it's success has been the engine that drives innovation across Nor-Lea. She has exponentially grown the Lean Six Sigma program and spurred improvements across the organization that has resulted in saved lives, dollars saved, improved services, improved workflows and improved workforce engagement. Thank you Grace for your continuous improvement work for Nor-Leayou bring to us all while you do it. You sense of humor is unmatched and I, like many others, really appreciate serving alongside you! https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/dc375954-78fd-4313-95ae-94851655c141/Ashley_Varner.jpg Nor-Lea Hospital District - Ashley Varner Compassion Nominated by Physician Ashley was the bedside nurse for a swing bed patient receiving care and who was struggling with behavioral health. After about a week, Ashley picked up on some subtle changes - slightly louder heart murmur, slight pulmonary crackles, slight increase in leg swelling, and shortness of breath. She brought them to the hospitalist's attention and advocated for further evaluation. The patient had received testing, but Ashley realized something had shifted. Because of her clinical acumen and advocacy for her patient, this critically important condition was identified and patient was transferred to Covenant for additional care. It's not too much to say that Ashley's close attention and care likely saved this patient's life. She also stayed past the end of her shift to help support the patient through her sadness and fear about transfer and was with her until the transport team rolled the gurney to the ambulance. She demonstrated sharp clinical skills, attention to detail and empathy with the patient’s emotional response to the situation, this exemplifies the best of compassionate nursing care. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/f4b0b20c-3f54-4c78-ae48-955c19b8e387/Jessica_Gomez.jpg Nor-Lea Hospital District - Jessica Gomez Compassion Nominated by Peer A new patient came in seeking care and mentioned they were new to town and homeless. While I was assisting the patient, Jessica overheard and relayed information about local resources and asked the patient if they were interested. The Patient confirmed they were interest but mentioned they not have a phone or transportation; Jessica went out of her way to contact the facility asking for information and availability. After providing information, the director of the resources center came to the clinic to speak with the patient in person after the visit was completed and provided resources. Our patient was very grateful and thanked us for our time. Jessica showed true compassion for this individual and was able to shed some light on the patients' current life situation. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/47c75f89-6fa9-4c27-a39f-7ffa8883a562/Paige_Clement.jpg Nor-Lea Hospital District - Paige Clement Compassion Nominated by Peer I would like to nominate Paige Clements, Pediatric Physical Therapist at Nor-Lea. Paige is one of 2 Dynamic Movement Intervention (DMI) Certified Therapists in all of New Mexico and a desperate mother found her name on a DMI website. Dynamic Movement Intervention Therapy requires intensive intervention several times daily for several days, however, due to lack of pediatric therapists, treatments can be reduced to one day of treatment a week and a massive waiting list. Undeterred, Paige tried to seek scheduling solutions but could not, she sought resources to help the family pay for this DMI treatment, as many insurances do not want to pay for extensive treatments for several days, several times a day. Beyond all of those hurdles Paige also sought help to secure housing for this mother and her son while they were in treatment. Paige’s solution was the only one she had: do it herself at home, work out a payment that is affordable for this family and let them know housing can be obtained. Paige Clement was determined to help this family. Her heart was wide open and her compassion was her driving force. There had to be a way to make this happened for this little boy and she could not take no for answer, so she kept seeking answers until God laid the path out for her to help him. She is an excellent example of a clinician who goes above and beyond, as do so many other people throughout the walls of Nor-Lea. She is a huge example of professionalism, compassion, integrity and yielding determination. This is not a job or just a paycheck for Paige Clements. She has been called to serve and she does to the best of her ability. I am proud to have worked beside her, here at Nor-Lea. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/76e5928c-de79-4e97-913a-892344ca217e/Manuela_Hernandez.jpg Nor-Lea Hospital District - Manuela Hernandez Empowerment Nominated by Accounting Manager Manuela took the initiative to investigate a discount saving measure through one of our vendors that has saved the hospital thousands in the last few months. Her job in regard to invoicing, is to receive all incoming invoices, pay the bills in a timely manner and verify that invoices are coded correctly. She has exceeded this job scope in varies ways. I have witnessed her growth and am extremely proud of her commitment to take ownership of her role and make meaningful decisions that impact the organization in a positive aspect. She went a step further and researched how she could increase efficiency within her payment processing to save money. Abbott Laboratories has a two percent discount on all reagent invoices if paid within ten days. Manuela made the decision to start paying the invoices within the ten days pending approval. Although a two percent discount doesn’t sound like a lot, but when most invoices are in the thousands, the two percent discounts add up. She began in November 2024 and saved the hospital over $8,000 through March. That is a huge savings opportunity that she felt empowered to make on her own. Manuela enters upwards of 700 invoices every month and although entering the invoices is repetitive work that may seem simple, it is not. She has a mixture of vendors who have different term requirements, residency stipends/loans, and contract employees. The different terms are either monthly, beginning or ending of month, 15 days, 20 days, 30 days, biweekly, and even weekly. Keeping up with multiple deadlines can, at times, be overwhelming. She even takes it a step further and satisfies internal/external vendor requests if appropriate; some contract employees would like their check by Thursday at noon biweekly instead of Friday, some vendors would rather a phone call to pick up their check in house rather than wait for the check to arrive via mail, some residents would prefer their check be direct deposited instead of mailed, etc. These are just a few of the special handling instructions she has taken on. Manuela holds herself accountable to meet all the different deadlines and prioritizes organization in her workspace. She has a calendar she fills out every month, an invoice log she fills out daily and an extensive end of the month check she completes to verify what invoices have not been received and may need to be accrued. I think her dedication and accountability to her work is something to value, as her manager, I am beyond blessed to have her be a part of my team. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/f90b170e-0f55-4507-8c2e-2f8246a56b70/Miranda_Camarillo.jpg Nor-Lea Hospital District - Miranda Camarillo Empowerment Nominated by Radiology Manager We had a multiple person, multi vehicle accident with children and adults involved. While scanning one of the young kids Miranda noticed a brain bleed in a young child. Once the report came back, she noticed they didn't mention it. Miranda called me for a review of the case. Once I reviewed, I agreed and contacted the reading radiologist. He quickly agreed and notified the facility. Miranda felt empowered to speak up when she noticed some abnormal imaging. They were able to get the child transferred for further treatment. Without Mirandas knowledge and follow-up this could have been missed. I am super proud of her for speaking up. It can be difficult to speak up when disagreeing with a radiologist, but her empowerment led to a positive outcome for the patient. She was a huge help during the traumas and is always willing to help. Nominated by Peer I would like to nominate Miranda for an Exceptional Care Award for Empowerment. On a very busy night in the ER, we had 10 people check in for a motor vehicle accident. Miranda and her team were efficient in ensuring that all the patients got their scans done in a timely manner. Miranda performed a CT scan on a patients head and noted an abnormality. Once she was able to, she went back to review his scan and noted that the radiologist had reported the scan as normal. Miranda reviewed the images and still felt concerned, so she contacted her manager who reviewed the images and agreed that the patient appeared to have a subdural hemorrhage. The radiologist was contacted and after reviewing the imaging, the patient was found to have a skull fracture and a subdural hemorrhage. We were then able to contact the patient's family and have him return to the ER to be transferred for further evaluation. Without Miranda's concern and persistence in ensuring that we had the correct result, the patient could have had a much worse outcome. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/fdfb3f66-0091-4c6d-acdb-e1b7ca594da0/Victoria_Zamora.jpg Nor-Lea Hospital District - Victoria Zamora Accountability Nominated by Surgical Services Director I am writing to express my heartfelt appreciation for Victoria Zamora and her outstanding dedication and hard work in the Operating Room. Tori consistently demonstrates a strong sense of accountability and ownership of the department and is deeply committed to the success of new initiatives. Most recently, during the implementation of the Pegasus supply system in the OR, Tori took the lead in organizing, minimizing waste, and streamlining our supply processes. She worked closely with the Pegasus team every day and even came in over the weekend to ensure we were fully prepared for surgical procedures on Monday. Tori, your hard work and dedication have made a significant impact. It is rare to encounter someone who brings such commitment and ownership to everything they do. I feel truly fortunate to have the opportunity to work alongside you. Please accept my sincere thanks for all that you do. Your contributions do not go unnoticed—they are deeply valued and appreciated. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/c7f0e920-c434-4192-a5ab-ad5b8fe4c436/Meredith_Snook.jpg Nor-Lea Hospital District - Meredith Snook Empowerment Nominated by Director of Ancillary Services I want to nominate Meredith for the Accountability Exceptional Care Award because Meredith is always willing to help no matter what my areas and I need. Recently she has been helping my departments establish PAR levels and get Pegasus set up. We have encountered some obstacles but Meredith maintains a positive outlook and continues to encourage us and ensure it will all be good in the end. She is hard on herself for not getting our storerooms set up as quickly as she would like, but we appreciate all that she is doing to make things better for us. In the process of getting our storerooms more organized, if she sees a bin that she feels I can use in my areas, she will drop it off in my office. She is truly invested in making things better for us. Nominated by Surgical Services Director I want to take a moment to express my appreciation to Meredith for her outstanding leadership and recent efforts in the Pegasus supply project for the hospital. Her accountability and forward-thinking mindset continues to set an example for all of us. Meredith has worked long hours on the Pegasus supply project. This project is a testament to her ability to anticipate our needs and implement solutions that truly make a difference. This addition will help us streamline operations, stay organized, and significantly reduce costs—enhancing both our efficiency and the quality of care we provide. Thank you for your dedication, insight, and the positive impact you consistently bring to our teams. You hard work does not go unnoticed. Thank you for all you do. Nominated by Director of Business Development and Community Relations Without a lot of heads up, I needed to be out on FMLA. A week or two before my departure and without really being looped into the project, I was informed Robbins and Morton Construction needed a Professional Physicians Center Expansion signage package. In order to complete this package, we needed information from leaders impacted by the expansion. This would take a lot of coordination that my schedule did not allow with my leave. This being completely out of her scope and with so much on her plate, Meredith stepped up to the challenge. She met with leaders, got the floor plans, created an excel document with all the rooms and met with signage company. Not only were room signs accounted for and designed but all way-finding signage as well. This is a very detail-oriented process that needs buy-in from all affected areas to be successful. Meredith knocked it out of the park and, truly, made the process greater than I ever could and will now be adopted for future projects. Meredith received at least 5 shoutouts in our recent managers’ meeting for all the support she gives within and beyond her scope. Meredith is a TRUE asset and gem! I joke that she needs to be recruited into our government or armed forces because she could clean up our nation’s waste! Thank you, Meredith, for all you do and the joy you bring to us all while you do it. You sense of humor is unmatched and I, like many others, really appreciate serving alongside you! https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1747345717702-BFLDB0XYDWCLH27P9OMT/Nora_Flores.jpg Nor-Lea Hospital District - Nora Flores Compassion Nominated by Peer We have a patient in the Nor-Lea Cancer Center NLCC who was recently hospitalized for four weeks. He was discharged to a nursing home, and outpatient blood transfusions were coordinated with NLCC. These blood products are imperative for the patient’s diagnosis. If he does not receive them, we risk him becoming re-hospitalized, or worse. I received a call from the patient’s spouse, who wanted “all the powers that be” made aware of their experience. Per the patient’s spouse, "We have always known what the cancer center represents to our loved one. Your entire team has always taken such great care of him and after recently being in another facility in Lubbock, we realized that the care he receives at Nor-Lea is not standard elsewhere.” The patient’s spouse continued, “Our family stayed with him throughout his entire stay in Lubbock, and we were pleased when we found out he was coming back to Lovington. Our family was able to return to their homes and continue work, knowing he would be in good hands with the staff at Nor-Lea.” When further detailing their experience, the spouse said, “Today, more than ever, it became evident how well he is cared for. The nursing facility he is currently staying at was unable to facilitate transport to Nor-Lea today for his blood transfusion. Knowing Nor-Lea offers transport services, I called Stephanie, and she graciously coordinated for someone to pick him up. “Before going to work, we went to the facility, dressed him, and had him ready for pick-up. However, when Nora arrived, he was undressed and back in bed, not ready for his ride. Nora went out of her way! She parked, went inside, got him dressed, loaded him up, and brought him to the cancer center.” She said. “We were unable to get him to his appointment ourselves, and the care Nora provided ensured he got what he needed. When she went above and beyond, she had no idea how critical this blood was for him. If he doesn’t get these transfusions, he could end up back in the hospital.-- We have always known how amazing the NLCC staff is, but to witness the transport team and the front desk working together today was truly remarkable.” For context, we coordinate transport with numerous other services, including Medicaid. Standard protocol requires that the patient be ready and able to get themselves to the vehicle. If someone other than Nor-Lea had transported the patient today, they would not have done what Nora did. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1774982758980-RWMSTC4K5ZXD86NZW4TB/Exceptional_Care_Q1_2025-1.jpg Nor-Lea Hospital District - Pamela Welborn Compassion Nominated by Peer Pamela Welborn has demonstrated compassion time and time again. Just in the last month, she has assisted a patient in desperate need into skilled nursing home care. This patient originally came to us from an out of town facility and appeared to be in good condition after suffering a stroke. Within months, however, she had lost a significant amount of weight and deteriorated in all aspects of health. On a Friday afternoon, it was discovered during an office visit that not only had her health declined, but she had also been living in a home with no utilities. Due to the condition of the home, her health was not well, resulting in swelling and infection. Her caregivers, who are also in need of mental health support, were unable to properly care for her. Pamela responded quickly and decisively. She immediately contacted the local liaison for nursing home placement, and together they were able to get the patient placed. The following Monday, another patient required nursing home placement. During that call, the liaison expressed his sincere gratitude for Pamela’s referral, calling it a “Christmas Miracle” and stated he had never been more grateful to help someone in such a state. And just this week, Pamela once again assisted another patient in desperate need. She arranged for the patient to be seen, scanned, and transferred to another area for care. This patient had been diagnosed with cancer in November and had undergone surgery to remove the affected organ. The patient was unable to enjoy Christmas dinner due to new abdominal pain that sent her to the emergency room. The patient called on a Wednesday afternoon requesting a follow-up appointment, but the provider had already concluded his day. She lost 30 pounds between December 28th and January 8th. The patient was in a tearful, and fearful state but Pamela was able to reassure the patient that she would be taken care of the very next day when the provider returned. And she followed through—coordinating every necessary step to ensure the patient received care. Pamela is quiet and humble. She has been a nurse for over 20 years, and her compassion is both exceptional and admirable. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1774982769857-5TRAZY18EG7R2XROWZCM/Exceptional_Care_Q1_2025-2.jpg Nor-Lea Hospital District - Lea Grajiola Nominated by Peer A patient presented to our cancer center after being discharged from a facility in Lubbock. The family had hoped for home health to provide IV antibiotics three times a day, along with at-home oxygen after discharge. He was only supposed to come to Nor-Lea Cancer Center until those orders were processed. However, the discharge orders from the previous facility had not been completed. The patient was very frail and suffering from various conditions and he and his wife had to drive to our facility twice a day, once more in the middle of the night. Another facility directed that the patient’s provider manage all follow-up care and due to various circumstances, the orders remained pending. I reached out to the referral clerk to find out who was working on these orders and was connected to Leah, the nurse on staff in the Extended Hours Clinic. Leah and I reviewed the patient’s complex case and she immediately began taking action. She thoroughly reviewed the patient's chart to familiarize herself with his condition and when she found missing documentation that lacked the signatures needed to proceed, she advocated that the necessary paperwork be completed. Leah then contacted the home health agency to confirm that the orders were being processed and ensured that the patient’s oxygen orders were sent STAT to the durable medical equipment provider. Throughout the process, she kept in close communication with our office and the patient’s family so that everyone stayed informed. Leah went above and beyond to ensure these orders were addressed, fully understanding it was in the best interest of the patient. I deeply appreciate all the work Leah did on this case and am proud to work alongside a nurse who is willing to step up, no matter the circumstance. Leah, you are truly an angel in scrubs! https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1774982779859-X81LYRHXKO0PY92M4B2X/Exceptional_Care_Q1_2025-4.jpg Nor-Lea Hospital District - Nicole Rosas Accountability Nominated by Laboratory Coordinator Recently, a patient's sibling was present while the patient was having labs drawn. During the visit, the sibling began choking on a piece of candy he had brought with him. Nicole immediately stepped in to help. Although an overhead page for assistance was made, additional assistance was unavailable. So, Nicole managed the situation entirely on her own. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1774982989311-F5UUEHB4MH6XQVEO2D48/Exceptional_Care_Q1_2025-5.jpg Nor-Lea Hospital District - Felix Gaytan Empowerment Nominated by Radiology Manager We had a motor vehicle accident patient arrive through the Emergency Department. The ER provider ordered CT scans and plain films. While imagining the patient’s foot with diagnostic X-ray, Felix quickly noticed something concerning. He immediately called the Emergency Department to ask if he could perform a CT scan of the patient’s foot while the patient was still on the table. Thanks to Felix’s quick thinking and expertise, the radiologist received the additional information needed to accurately diagnose the patient’s injuries without delay. His actions ensured that the patient received all necessary imaging during a single visit, avoiding the discomfort of being moved multiple times. Felix is incredibly knowledgeable in the field of radiology. His insight and decisive action resulted in faster care and more timely results for the patient. He demonstrated true empowerment by recognizing the need for additional imaging and taking the initiative to act in the patient’s best interest. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/5de8693e-1341-4328-a055-c5db803fafc1/Leslie+Goodrich_Test.jpg Nor-Lea Hospital District - Leslie Goodrich Empowerment Nominated by Risk Manager I would like to nominate Leslie Goodrich for an iCARE award. She demonstrated genuine concern and attentiveness when she identified signs of abuse in a patient admitted to the Emergency Department. Leslie quickly recognized the indicators of abuse and was able to separate the patient from her abuser. Once alone, the patient disclosed that they were indeed a victim of abuse. Leslie immediately took action by contacting Phoenix House, who responded, spoke with the patient and arranged a follow-up visit for the next day. Thanks to Leslie’s compassionate intervention, Phoenix House will now be able to connect the patient with vital services that can help them rebuild their life—free from the threat of ongoing abuse. The Director of Phoenix House personally informed me of the excellent job Leslie did. I want to publicly recognize Leslie for her outstanding work. She truly made a difference in someone’s life. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1774982790677-YX1DN35IGE0HF04C9EBN/Exceptional_Care_Q1_2025-3.jpg Nor-Lea Hospital District - Susan Reeves Empowerment Nominated by Director of Ancillary Services I want to recognize Susan Reeves for empowering my child. My child has regularly scheduled visits for speech therapy and truly enjoys coming to see Susan. In December, I mentioned to Susan that my child was having some trouble with word problems in math. She kindly asked me to bring in some of his homework so she could work with him. Two weeks ago, I brought her examples of what they had been struggling with. During the appointment, the went into her office, and 30 minutes later, they both came out excited to show me what was learned. My child was able to solve some math problems in just seconds—Susan had taught what she called “Math Magic.” I was incredibly impressed, but more importantly, my child was so proud of themselves. That evening, when we got home, we couldn’t wait to show my spouse what they had learned. Since then, my child continues using the strategies Susan taught and I’ve seen real improvement in the math homework. My child now feels confident in their ability to complete it and no longer gets upset or overwhelmed—something that used to take up to two hours. Susan, along with the rest of our speech and occupational therapy team, does so much for our kids. I don’t think people realize how big these wins are for the children in this program. Thank you for making a lasting difference in my child’s life. https://nor-lea.org/report-a-complaint daily 0.75 2026-03-24 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1687378727578-81G7VT603OONBURAD4FZ/Nor+Lea+Clinic+08.jpg Contact Us https://nor-lea.org/submit-a-compliment daily 0.75 2024-09-17 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1687379225863-R2ZMI444N1GLXREK2MKM/Nor+Lea+Clinic+04+%281%29.jpg Contact Us https://nor-lea.org/a-charles-saldana daily 0.75 2025-08-28 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679349008830-HEEMHZLQ343GHAFEQA3U/_Hobbs+Medical+Clinic+05+%281%29.jpg Hobbs Medical Clinic https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/dcc7cd90-90bf-4ad8-bea0-b255ab1722fc/Charles_Alex-7.jpg Hobbs Medical Clinic https://nor-lea.org/angela-tharnish daily 0.75 2025-08-28 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it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/371cf244-9528-4dfa-8a24-9a1869833e23/Welch_Bryan-4.jpg Our Leadership Team - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/018a3d35-2a1c-4b8a-a836-7e0f9e8c3d86/Allyson_Roberts%282024%29-3.jpg Our Leadership Team - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/874c33f4-9764-4305-b1b3-487a3c37b848/Ronald_Hopkins%282024%29.jpg Our Leadership Team - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/a075e433-5d30-4619-849b-30b064a44818/BranDee_Savell.jpg Our Leadership Team - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/10032332-f474-4d32-862c-2441b45b0238/Armitige_Tammy-1.jpg Our Leadership Team - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/a689518b-f576-4bc1-8d0d-b15696c7ca8e/Josue_Rodriguez%282024%29-2.jpg Our Leadership Team - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://nor-lea.org/jehanzeb-riaz daily 0.75 2025-09-09 https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/1679342164064-W8JH4140G1MYK2S961SX/Cancer+Center+%281%29.jpg Cancer Center https://images.squarespace-cdn.com/content/v1/55ca3cd9e4b0618a8b6783bb/423bcfb4-ffda-4181-bde4-a99bff22b338/Riaz_Jehanzeb+2.jpg Cancer Center https://nor-lea.org/directory daily 0.75 2026-01-29 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Bramara Godasi, M.D., DABOM, DABCL ake spencer evans, m.d. 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