Nominated by Laura Gryder, Navigation Coordinator

We had a patient that was sent from our mammogram department to Covenant Lubbock for a breast biopsy of a suspicious area. When the patient presented to the facility, she was told that the area did not need to be biopsied after a repeat mammogram was performed. The patient was extremely worried due to having a family history of cancer and she called Nor-Lea asking for guidance on next steps. I contacted the Radiology Manager, Alyssa.

Had he not reached out to his colleague, this patient could be walking around with cancer and not be diagnosed until her next mammogram appointment. I am thankful to work for a provider such as Dr. Knapp who is willing to advocate for what’s best for our patients.

Nominated by Alyssa Byrd, Radiology Manager

I received information from Laura Gryder regarding a patient we had sent for a breast biopsy. The patient felt like she could reach out to us because she had such a great experience with Nor-Lea and she trusted that we would care for her. Dr. Knapp graciously reviewed the films again and still felt like the patient needed a biopsy. He consulted with another radiologist that he knows at another facility and the patient was referred to that facility for a biopsy. Dr. Knapp also called and consulted with the ordering provider here at Nor-Lea to make sure they were on the same page regarding the patient’s care. Dr. Knapp then spoke with the navigator at the other facility to make sure the patient was scheduled with the radiologist he consulted with. The biopsy was performed. It turns out the patient needed surgical consultation.

There are many things I could say about Dr. Knapp and how he embodies all our iCARE values. He went out of his way to hear the concerns of the patient and made sure that the patient’s voice was heard. He believed in doing what was right. He works hard for all our patients here at Nor-Lea. Even though he is busy he took time to make phone calls and review this case to make sure she was taken care of.

“Innovation is the ability to see change as an opportunity, not a threat.” – Steve Jobs

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