Nominated by Laura Gryder, Navigation Coordinator

There was a Cancer Center patient who was presented to the clinic with a possible clot. The provider ordered a STAT doppler and it was confirmed that the patient did in fact have a clot and needed to start a new medication for it. The prescription was sent to the pharmacy in Hobbs. We received a call late the next day, from the family in a panic, voicing a $700 copay for the medication. The message was forwarded to Esme for guidance. Esme took it upon herself to find assistance for the family although it was time for her to clock out and go home for the day. She was able to obtain a free month’s supply for the patient. She called the pharmacy directly and provided the copay assistance card information and confirmed the $0 copay for the month. Esme called the family and communicated all of this. This process ran Esme over her regular scheduled time, and she didn’t even flinch. She was willing to stay late to ensure that all of this was taken care of, and that the family was eased of their concerns. The next morning, Esme followed up with the patient’s family to make sure that there were no issues in obtaining the medication with no cost. The family was so thankful for all her assistance. Had Esme not worked so hard, the family would have more than likely attempted to pay the $700 just to make sure that their loved one had the medication that they needed. It was amazing to watch Esme go above and beyond in caring for this patient and take accountability for helping them in the best way that she possibly could. I am so proud to work alongside someone like Esme who truly has a servant’s heart.

“Responsibility equals accountability equals ownership. And a sense of ownership is the most powerful weapon a team or organization can have.”- Pat Summitt

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