Nominated by Laura Gryder, Navigation Coordinator

We recently had a hematology patient that had been referred to San Antonio in July for possible transplant. This patient was in the hands of their facility until recently. Last week the patient was presented to our facility and had progressed to the point of no longer being a candidate for the transplant if we were not able to coordinate care as soon as possible. Erica was notified of this urgent request and quickly went into action. Due to the nature of the patient’s insurance, her options of facilities were limited. Erica found a facility in Colorado that would coordinate the particular type of therapy and transplant that this patient needed. Erica called daily and left numerous messages to gather information for the center and after a week of tedious work, she finally received a call back from Colorado. By middle of this week, Erica had not only coordinated to have the patient accepted, but she was also able to facilitate the induction therapy schedule, transplant blood workup, and coordinate financial review of the patient’s insurance. Had it not been for Erica’s tireless efforts for this patient, her entire treatment options could have changed, and this could have potentially led to the patient’s demise. When the patient was finally accepted and all care was coordinated, Erica voiced to us how she had lost sleep over this patient, and she could finally rest peacefully knowing that patient would be receiving the care that she deserved. Erica is the epitome of the Nor-Lea values and deserves to be recognized for her tireless work for this patient and all the other patients that none of us even know about.

“Responsibility equals accountability equals ownership. And a sense of ownership is the most powerful weapon a team or organization can have.”- Pat Summitt

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